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課程背景
面對市場競爭的嚴峻挑戰和瞬息萬變的商業環境，是靠薪留人還是靠情留人？是靠嚴厲的高壓管理還是靠人際關系管理技能來保持企業的高速和穩定的發展？有效的員工關系管理是如何為企業提供凝聚力和向心力的？員工關系管理對提升企業綜合管理水平和培育企業核心競爭力的重要意義在哪里?管理人員怎樣運用員工關系管理技巧對下屬員工進行有效的教練和輔導？如何敏銳地發現人員管理上的缺陷、防患于未然?怎樣才能突破交流的心理屏障，實現有效的全方位的雙向溝通？——對于以上這些涉及人的管理的問題，《企業管理和員工管理金鑰匙——員工關系管理》將給您答案。
該課程被喻為“企(qi)(qi)業(ye)管(guan)理(li)(li)(li)和員(yuan)工(gong)(gong)管(guan)理(li)(li)(li)的(de)金鑰(yao)匙”，它融(rong)匯了西方企(qi)(qi)業(ye)界管(guan)理(li)(li)(li)實踐的(de)最(zui)優(you)秀的(de)經驗(yan)，是公(gong)司贏得人才、穩定(ding)人才的(de)致勝關(guan)鍵。有效地運用員(yuan)工(gong)(gong)關(guan)系(xi)管(guan)理(li)(li)(li)可以促進各級管(guan)理(li)(li)(li)人員(yuan)管(guan)理(li)(li)(li)素質(zhi)的(de)大(da)幅度(du)提高。

課程大綱：
第一單元主題：員工關系的基本理論
何為管理？何為人力資源管理？何為員工關系管理？
員工關系管理與人力資源管理的關系和角色定位
人的管理的重要性、戰略性
每個管理人員的四大職責和管理任務
職業經理人的十大素質和“十大工作關系”
工關系的三個構成要素和分析
員工關系管理的理論基礎和原則
員工關系管理起著四個部門職能的作用
員工關系管理的核心內容、意義和工作重點
第二單元主題：員工關系管理的職能
員工關系管理的組織機構建設
員工關系管理人員的任職資格和崗位職責
員工關系管理的主要職能分析
1、勞動關系管理
2、員工離職管理
3、員工獎懲管理
4、內外情報管理
5、沖突管理
6、危機管理
7、溝通管理
8、社團管理
9、健康管理
10、員工投訴、申訴管理
11、企業文化建設
12、員工激勵管理
員工關系管理的經典案例介紹
第三單元主題：員工關系管理技巧
人際沖突的引發因素
引發部門沖突的原因分析
建立積極愉悅的工作環境
加強內部溝通交流的“葵花寶典”
人際關系的沖突處理步驟
何應對情緒化、內向、性格怪癖的員工？
員工關系管理危機的定義和類型
危機征兆和分級
各級危機處理的程序和要點
員工不滿的化解和服務咨詢
第四單元主題：如何提高員工忠誠度和滿意度
員工跳槽的20個主要原因分析
減少員工流動的20個有效策略
高新技術企業的部門經理如何面對員工跳槽的15項措施
如何增強員工凝聚力的30個秘訣
激發員工身上的5個“E”元素
團隊“情商”管理
如何吸引、穩定、留住優秀人才的七種有效辦法
如何提供高滿意度的服務式管理
塑造企業文化留人的10項良策
30條非經濟性的員工激勵方法
互動答疑
講師介紹：崔翔
人力資源專家
康納爾大學碩士
北伊利諾斯州立大學政治科學系博士
原上海朗訊科技公司HR總監，先后在多家外資獨資公司和國營企業長期從事人力資源的管理工作，歷任副首席代表（*費希爾北京辦事處）、首席代表（香港凱聲北京辦事處）、HR主管和HR經理（摩托羅拉中國電子有限公司）、HR高級經理（新浪網）、HR總監（索易網、上海朗訊科技、江蘇大亞集團），在工作實踐中積累了大量的人力資源管理的實際工作經驗和咨詢個案，對如何致力于建立、完善員工關系和員工溝通，如何提高企業管理團隊的管理水平和運作體系，如何營造一個良好的企業文化有著深刻的認識和理解。
北京大學畢業，*康納爾大學碩士，北伊利諾斯州立大學政治科學系博士，曾在空軍服役四年，復員后考入北大,畢業后在*中國現代國際關系研究所從事多年的國際關系研究，為*領導和各部委提供國際關系研究方面的咨詢報告。
自1999年初開始一直特邀在很多專業的咨詢、培訓公司擔任資深人力資源咨詢顧問和兼職培訓講師，舉辦過大量各類人力資源領域相關的內訓課程和公開課程。
品牌課程：員工關系管理、非人力資源經理的人力資源管理、團隊溝通管理、企業文化建設、人力資源規劃、員工績效管理、目標管理、人力資源未來發展趨勢等。
崔博士曾為以下企業客戶提供過培訓課程
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