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課程意義：
在一(yi)定程度上，離(li)職員工(gong)負有(you)(you)老東家(jia)的(de)形(xing)(xing)象，是外部了解(jie)企(qi)業(ye)(ye)的(de)一(yi)扇窗戶，是企(qi)業(ye)(ye)的(de)形(xing)(xing)象代言人。與(yu)(yu)離(li)職員工(gong)建立友(you)好關系實際上是在為(wei)企(qi)業(ye)(ye)積累無(wu)形(xing)(xing)的(de)財(cai)富(fu)，也(ye)是企(qi)業(ye)(ye)營銷(xiao)自身雇(gu)主品(pin)牌(pai)的(de)一(yi)個方式。然而(er)(er)，離(li)職員工(gong)有(you)(you)時也(ye)會成(cheng)為(wei)一(yi)枚攻擊的(de)利器，特(te)別是那些(xie)非自愿(yuan)離(li)職的(de)員工(gong)，很可(ke)能給老東家(jia)造成(cheng)不可(ke)估計的(de)損失。本(ben)課(ke)程將教會你如何(he)有(you)(you)技(ji)巧地(di)與(yu)(yu)非自愿(yuan)離(li)職員工(gong)進行協(xie)商(shang)面談，從而(er)(er)更好地(di)經營好企(qi)業(ye)(ye)與(yu)(yu)這(zhe)些(xie)員工(gong)的(de)關系。

參加對象：
* 人力資源部總監、經理、主管
* 員工勞動關系管理經理/主管/專員
* 其他需(xu)要了解此主題(ti)的相關(guan)管理人員

內容大綱：
1. HR應持有的信念
* 辭退員工是管理工作的一部分
* 尊重客觀事實
* 尊重員工心理感受
* 樹立企業文化(hua)

2. 非自愿離職員工的協商原則
* 以事實為依據
  - 中立、客觀、平等
  - 現行公開的公司規定
  - 充分的客觀依據
* 充分考慮員工的處境
  - 了解和包容員工心理
  - 接納并消除對抗情緒
  - 采用合理、恰當和適度的手段
* 持有堅定的態度
  - 原則底線、不推脫、果斷(duan)面對

3. 非自愿離職員工的協商流程
* 告知、解釋、傾聽
* 理解、交流、協商
* 流程、確認、簽署
* 表示感謝

4. HR離職面談前的準備工作
* 面談時間、地點
* 離職者的(de)個(ge)人資料、辭(ci)退書、考(kao)核記錄(lu)表等(deng)資料準備

5. 理解非自愿離職對員工的影響

6. 建立雙方和諧與信任氣氛
* 身心配合(he)：建(jian)立(li)了接受與信(xin)任的關系，才能引(yin)導對方(fang)轉向

7. 常見解雇員工的反應與應對建議
* 敵意、憤怒(nu)、防備、麻木(mu)、悲(bei)傷……

8. 必要的防范措施

講師簡介：
王老師香港大學中國商學院“組織與人力資源管理”研究生畢業。
在其近二十三年的工作生涯中，王老師曾服務于大型國有企業和多家世界行業領先的500強公司設立在中國的獨資企業，曾擔任客戶服務主管、客戶服務經理、人力資源經理、人力資源總監等職務。其中包括五礦進出口公司、必和必拓建筑鋼品（澳大利亞）、聯合餅干（英國）、Knauf建筑（德國）公司，涉及國際貿易，快銷品和制造業等不同領域。
王老師的專業領域包括行政管理、招聘與面試、薪酬體系設計、福利制度設計、溝通技巧、管理技巧等。在王女士的職業生涯中，曾接受過諸多國際培訓機構的專業培訓，并曾赴澳大利亞、英國、德國等地學習和交流。
在授課方面，其課程設計清晰明了、授課方式嚴謹但不失生動，案例講解透徹，配合大量實操和練習，實用性和互動性很強，學員不僅可以很好的掌握崗位知識和技能，同時對工作進行了總結和提煉，從而提高了綜合能力。
基于其豐富的外(wai)企(qi)工作經歷，王(wang)老師可以用中英文同時進行培訓。

主講課程：
《商務寫作的實用指南》
《行政工作的實用指南》
《高級助理必備》
《企業勞資法務實用指導》
《行(xing)政經理(li)的(de)管理(li)技能》

曾部分培訓過的企業：
北(bei)京(jing)(jing)盧南污水運營有(you)(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)責任公(gong)(gong)(gong)司(si)(si)(si)(si)(si)  、捷溫汽(qi)車(che)(che)系(xi)統(tong)(tong)（中國(guo)(guo)）有(you)(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)司(si)(si)(si)(si)(si)、莫弗安(an)全系(xi)統(tong)(tong)（上(shang)(shang)(shang)(shang)(shang)海(hai)）有(you)(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)司(si)(si)(si)(si)(si)、海(hai)斯(si)坦普汽(qi)車(che)(che)組(zu)件（昆山(shan)）、豐益（上(shang)(shang)(shang)(shang)(shang)海(hai)）信(xin)(xin)息(xi)技術(shu)(shu)有(you)(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)司(si)(si)(si)(si)(si)、愛爾(er)(er)(er)(er)蘭哥蘭比亞營養有(you)(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)司(si)(si)(si)(si)(si)上(shang)(shang)(shang)(shang)(shang)海(hai)代表(biao)處、北(bei)京(jing)(jing)優奈特燃氣(qi)工(gong)程(cheng)技術(shu)(shu)有(you)(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)司(si)(si)(si)(si)(si)、上(shang)(shang)(shang)(shang)(shang)海(hai)銀(yin)都(dou)實業（集(ji)團）有(you)(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)司(si)(si)(si)(si)(si)、上(shang)(shang)(shang)(shang)(shang)海(hai)素然服飾有(you)(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)司(si)(si)(si)(si)(si)、張家港(gang)揚子紡紗有(you)(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)司(si)(si)(si)(si)(si)、南德認證檢測(ce)（中國(guo)(guo)）、中信(xin)(xin)信(xin)(xin)誠資(zi)(zi)(zi)產管(guan)理(li)(li)有(you)(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)司(si)(si)(si)(si)(si)、飛(fei)利浦電(dian)子技術(shu)(shu)（上(shang)(shang)(shang)(shang)(shang)海(hai)）有(you)(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)司(si)(si)(si)(si)(si)、上(shang)(shang)(shang)(shang)(shang)海(hai)銘旭(xu)動力(li)機(ji)械有(you)(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)司(si)(si)(si)(si)(si)、偉巴斯(si)特車(che)(che)頂(ding)供暖(nuan)系(xi)統(tong)(tong)（上(shang)(shang)(shang)(shang)(shang)海(hai)）、瑞聲達聽力(li)設備貿易(yi)（上(shang)(shang)(shang)(shang)(shang)海(hai)）有(you)(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)司(si)(si)(si)(si)(si)、日煙商(shang)務管(guan)理(li)(li)有(you)(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)司(si)(si)(si)(si)(si)、浙江(jiang)科(ke)瀾信(xin)(xin)息(xi)技術(shu)(shu)有(you)(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)司(si)(si)(si)(si)(si)、林(lin)德工(gong)程(cheng)（杭州）有(you)(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)司(si)(si)(si)(si)(si)、鄭州優尼沖壓有(you)(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)司(si)(si)(si)(si)(si)、上(shang)(shang)(shang)(shang)(shang)海(hai)臨(lin)港(gang)萬祥經濟發展有(you)(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)司(si)(si)(si)(si)(si)、大陸汽(qi)車(che)(che)系(xi)統(tong)(tong)（常熟）有(you)(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)司(si)(si)(si)(si)(si)、上(shang)(shang)(shang)(shang)(shang)海(hai)金雅拓智能卡技術(shu)(shu)有(you)(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)司(si)(si)(si)(si)(si)、廣州唯(wei)品會(hui)信(xin)(xin)息(xi)科(ke)技有(you)(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)司(si)(si)(si)(si)(si)、得(de)利滿(man)水處理(li)(li)系(xi)統(tong)(tong)（北(bei)京(jing)(jing)）有(you)(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)司(si)(si)(si)(si)(si)  、昆明貝泰妮生物(wu)科(ke)技有(you)(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)司(si)(si)(si)(si)(si)、中國(guo)(guo)大地保險、崇(chong)實教(jiao)育投(tou)(tou)資(zi)(zi)(zi)有(you)(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)司(si)(si)(si)(si)(si)、上(shang)(shang)(shang)(shang)(shang)海(hai)索(suo)廣電(dian)子有(you)(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)司(si)(si)(si)(si)(si)、海(hai)銀(yin)天下投(tou)(tou)資(zi)(zi)(zi)管(guan)理(li)(li)集(ji)團有(you)(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)司(si)(si)(si)(si)(si)、上(shang)(shang)(shang)(shang)(shang)海(hai)濟蜀(shu)投(tou)(tou)資(zi)(zi)(zi)管(guan)理(li)(li)中心、浙江(jiang)蘇泊爾(er)(er)(er)(er)股份(fen)有(you)(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)司(si)(si)(si)(si)(si)、上(shang)(shang)(shang)(shang)(shang)海(hai)豐樹(shu)管(guan)理(li)(li)有(you)(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)司(si)(si)(si)(si)(si)、珠江(jiang)大橫琴投(tou)(tou)資(zi)(zi)(zi)有(you)(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)司(si)(si)(si)(si)(si)、中芯國(guo)(guo)際(ji)集(ji)成電(dian)路制造（上(shang)(shang)(shang)(shang)(shang)海(hai)、偉巴斯(si)特車(che)(che)頂(ding)供暖(nuan)系(xi)統(tong)(tong)（上(shang)(shang)(shang)(shang)(shang)海(hai)）、伊頓(dun)電(dian)力(li)設備有(you)(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)司(si)(si)(si)(si)(si)、康(kang)美包（蘇州）有(you)(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)司(si)(si)(si)(si)(si)、英特飛(fei)模塊地毯（中國(guo)(guo)）有(you)(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)司(si)(si)(si)(si)(si)、卡斯(si)柯信(xin)(xin)號有(you)(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)司(si)(si)(si)(si)(si)北(bei)京(jing)(jing)分公(gong)(gong)(gong)司(si)(si)(si)(si)(si)、艾(ai)爾(er)(er)(er)(er)姆風(feng)能葉片制品（天津(jin)）有(you)(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)司(si)(si)(si)(si)(si)、邁(mai)恩德（北(bei)京(jing)(jing)）電(dian)子有(you)(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)司(si)(si)(si)(si)(si)、嘉惠支(zhi)付(fu)管(guan)理(li)(li)有(you)(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)司(si)(si)(si)(si)(si)、北(bei)車(che)(che)（北(bei)京(jing)(jing)）軌道裝備有(you)(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)司(si)(si)(si)(si)(si)、濱特爾(er)(er)(er)(er)電(dian)子電(dian)氣(qi)設備保護（青島）、臨(lin)沂標(biao)準紡織有(you)(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)司(si)(si)(si)(si)(si)、查特生物(wu)醫療成都(dou)有(you)(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)司(si)(si)(si)(si)(si)、成都(dou)攜程(cheng)信(xin)(xin)息(xi)技術(shu)(shu)有(you)(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)司(si)(si)(si)(si)(si)、綿陽港(gang)華燃氣(qi)有(you)(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)司(si)(si)(si)(si)(si)、新津(jin)港(gang)華燃氣(qi)有(you)(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)司(si)(si)(si)(si)(si)、四川航空股份(fen)有(you)(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)司(si)(si)(si)(si)(si)、樂(le)山(shan)晟嘉電(dian)氣(qi)股份(fen)有(you)(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)司(si)(si)(si)(si)(si)