課(ke)程(cheng)描(miao)述INTRODUCTION
無錫跨部門溝通培訓班
日程安排SCHEDULE
課程大綱Syllabus
無錫跨部門溝通培訓班
課程說明
"?為什么一件事情有一個部門主導一個部門配合就沒人配合?
?部門之間的交叉與重疊部分誰來處理?如何處理?
?怎樣才能打破部門墻,克服部門間的溝通障礙,讓員工發揮1+1〉2的效果?
?一線同事在前線拼的“你死我活”,好容易搞掂客戶,沒想到卻“后院起火”……
在公司里,員工和中級主管花在內部溝通的時間大約占其工作時間的40~50,而對于高層主管,這個比率會更高。如何提高公司內部溝通的有效性以改善運營效率呢?
我們每天究竟要花多長時間處理一件事情,究竟是怎樣失去我們優質客戶的?《跨部門溝通》課程中將給您帶來實用、實戰、實效的思維方式與行為模式…… "
課程特色
結構型知識點介紹+卓越理念感悟+典型案例研討與點評+關鍵問題互動交流+活力型游戲深刻感悟+操作性現場演練
授課目標
"?通過學習科學溝通原理使學員掌握自己的溝通現狀,了解溝通過程模式及溝通的障礙;
?通過學習企業跨部門溝通技巧使學員了解企業內溝通的不敗法則;
?通過有效溝通技巧訓練,使學員掌握成功溝通的必備技能;
?通過溝通情境訓練使學員真正掌握技巧的應用。 "
課程大綱
"模塊一:跨部門溝通的重要意義
?企業跨部門溝通所面臨的問題
?低效部門溝通對個人的不良影響
?低效部門溝通對組織的不良影響
?你(ni)究(jiu)竟(jing)是怎(zen)樣與(yu)別人溝通的(de)
模塊二:如何認識溝通
?溝通是什么
?溝通過程模式及要素
?為何總是溝而不通
?信任(ren)是溝(gou)通的(de)基礎(chu)
模塊三:跨部門溝通中障礙及原因
?組織分工問題(模糊地帶)
?各部門目標之間的差異
?不容忽視的“部門墻”
?客觀存在的個體差異
?溝通的能力與技巧
?橫向的溝通的機制不健全
?企業良(liang)好溝通文化未(wei)形成
模塊四:如何與不同類型的人溝通
?人際溝通風格的類型
?了解個人溝通風格類型
?自我測試:人際溝通風格
?不同人際溝通風格的特征
?不(bu)同溝通風格的(de)溝通技巧
模塊五:跨部門溝通的解決之道
?個體層面:
?個人溝通能力提升
?跨部門溝通中的要點
?組織層面:
?組織結構、流程梳理與再造
?整合目標并建立共同目標
?營造良好的溝通(tong)文化(hua)氛(fen)圍
模塊六:跨部門中的會議溝通
?跨部門的會議分類
?跨部門會議效率低的原因
?跨部門的會議工作流程
?如何化解會議(yi)中的沖突
模塊七:現場與學員進行互動及問題交流"
講師介紹——劉峰松老師
"★ 人力資源管理師 高級
★ 人力資源法務咨詢師 高級
★ 中國注冊培訓師 高級
★ 注冊國際職業培訓師
★ 中國人力資源開發研究會 研究員
★ 澳門城市(shi)大(da)學MBA"
服務客戶
南(nan)(nan)(nan)(nan)(nan)京春蘭汽車集(ji)(ji)(ji)團(tuan)(tuan)(tuan)(tuan)(tuan)公(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)(si)(si)、南(nan)(nan)(nan)(nan)(nan)京德(de)興(xing)汽車公(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)(si)(si)、遠東(dong)(dong)(dong)汽車技(ji)(ji)術開發(南(nan)(nan)(nan)(nan)(nan)京)有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)(si)(si)、長沙華(hua)源電(dian)(dian)(dian)(dian)(dian)力(li)設(she)備(bei)有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)(si)(si)、 南(nan)(nan)(nan)(nan)(nan)京康尼(ni)科(ke)(ke)(ke)技(ji)(ji)有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)(si)(si) 、徐州(zhou)淮海(hai)集(ji)(ji)(ji)團(tuan)(tuan)(tuan)(tuan)(tuan)宗(zong)申摩托車公(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)(si)(si) 、蘇州(zhou)信能(neng)精密(mi)機械有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)(si)(si) 、 浙江(jiang)亞之星汽車部件有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)(si)(si)、 中建鋼構(gou)有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)(si)(si)、 杭(hang)蕭鋼構(gou)有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)(si)(si) 、無(wu)錫東(dong)(dong)(dong)元(yuan)科(ke)(ke)(ke)技(ji)(ji)有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)(si)(si)、 南(nan)(nan)(nan)(nan)(nan)京計華(hua)制冷設(she)備(bei)有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)(si)(si);江(jiang)蘇海(hai)企船舶(bo)重巟(huang)(huang)有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)(si)(si)、中遠集(ji)(ji)(ji)團(tuan)(tuan)(tuan)(tuan)(tuan)連云港遠洋(yang)流(liu)體裝(zhuang)卸設(she)備(bei)有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)(si)(si)、江(jiang)蘇揚農化巟(huang)(huang)集(ji)(ji)(ji)團(tuan)(tuan)(tuan)(tuan)(tuan)有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)(si)(si)、南(nan)(nan)(nan)(nan)(nan)京金陵斯(si)泰潘化學(xue)、南(nan)(nan)(nan)(nan)(nan)京錦湖(hu)輪胎、青島賽輪金宇集(ji)(ji)(ji)團(tuan)(tuan)(tuan)(tuan)(tuan)、南(nan)(nan)(nan)(nan)(nan)京錦湖(hu)輪胎有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)(si)(si)、安徽盛世科(ke)(ke)(ke)技(ji)(ji)軌道裝(zhuang)備(bei)有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)(si)(si);北京東(dong)(dong)(dong)展科(ke)(ke)(ke)博有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)(si)(si)、 北京泰派(pai)斯(si)特電(dian)(dian)(dian)(dian)(dian)子(zi)科(ke)(ke)(ke)技(ji)(ji)有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)(si)(si)、 南(nan)(nan)(nan)(nan)(nan)京奇科(ke)(ke)(ke)科(ke)(ke)(ke)技(ji)(ji)有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)(si)(si) 、 福建冠威(wei)智能(neng)科(ke)(ke)(ke)技(ji)(ji)有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)(si)(si) 、中國(guo)(guo)航(hang)天607所 、無(wu)錫雷華(hua)科(ke)(ke)(ke)技(ji)(ji)有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)(si)(si) 、中航(hang)巟(huang)(huang)業(ye)雷達(da)與電(dian)(dian)(dian)(dian)(dian)子(zi)設(she)備(bei)研(yan)究所 、中科(ke)(ke)(ke)科(ke)(ke)(ke)隆(long)光電(dian)(dian)(dian)(dian)(dian)儀器設(she)備(bei)有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)(si)(si) 、 無(wu)錫拓能(neng)自動(dong)化科(ke)(ke)(ke)技(ji)(ji)有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)(si)(si) 、江(jiang)蘇雅(ya)迪科(ke)(ke)(ke)技(ji)(ji)發展有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)(si)(si);神華(hua)集(ji)(ji)(ji)團(tuan)(tuan)(tuan)(tuan)(tuan)、四(si)川水(shui)(shui)電(dian)(dian)(dian)(dian)(dian)集(ji)(ji)(ji)團(tuan)(tuan)(tuan)(tuan)(tuan) 、南(nan)(nan)(nan)(nan)(nan)網廣(guang)西(xi)河池電(dian)(dian)(dian)(dian)(dian)力(li)公(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)(si)(si) 、南(nan)(nan)(nan)(nan)(nan)網廣(guang)西(xi)北流(liu)電(dian)(dian)(dian)(dian)(dian)力(li)公(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)(si)(si)、四(si)川雅(ya)礱江(jiang)水(shui)(shui)電(dian)(dian)(dian)(dian)(dian)集(ji)(ji)(ji)團(tuan)(tuan)(tuan)(tuan)(tuan)、天津電(dian)(dian)(dian)(dian)(dian)力(li)、天津國(guo)(guo)家電(dian)(dian)(dian)(dian)(dian)網信息產業(ye)集(ji)(ji)(ji)團(tuan)(tuan)(tuan)(tuan)(tuan)、河南(nan)(nan)(nan)(nan)(nan)南(nan)(nan)(nan)(nan)(nan)陽電(dian)(dian)(dian)(dian)(dian)力(li)公(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)(si)(si)、貴(gui)州(zhou)茶園(yuan)電(dian)(dian)(dian)(dian)(dian)廠、國(guo)(guo)網上(shang)海(hai)置(zhi)信電(dian)(dian)(dian)(dian)(dian)氣股份有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)(si)(si)、云南(nan)(nan)(nan)(nan)(nan)能(neng)源投(tou)資有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)(si)(si)、浙江(jiang)舟山電(dian)(dian)(dian)(dian)(dian)力(li)公(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)(si)(si)等。
無錫跨部門溝通培訓班
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已開課時(shi)間Have start time
- 劉峰松
溝通技巧內訓
- 破解超級溝通 夏(xia)國維
- 客服口才-服務表達力提升訓 梁藝(yi)瀧(long)
- 《客戶溝通及接待的技巧》 喻國慶
- 項目經理代際溝通的方法和技 隋(sui)繼周(zhou)
- 銷售項目經理的內部溝通與協 隋繼周
- 《瞬間溝通零距離》開創溝通 賈(jia)春濤
- 《新市場開發與客戶溝通》 喻(yu)國慶
- 讀懂客心-客服能力與客戶心 梁藝瀧
- 家電門店銷售溝通技巧 郜鎮坤
- 中國式溝通與讀心術 丁藝欣(xin)
- 職業形象與有效溝通 趙寧
- 《客戶開發溝通及客情管理》 喻國慶