是(shi)(shi)(shi)(shi)我(wo)(wo)(wo)們(men)(men)(men)(men)需(xu)要(yao)(yao)客(ke)(ke)(ke)戶(hu)(hu)還是(shi)(shi)(shi)(shi)客(ke)(ke)(ke)戶(hu)(hu)需(xu)要(yao)(yao)我(wo)(wo)(wo)們(men)(men)(men)(men),所有企業(ye)(ye)老板們(men)(men)(men)(men),我(wo)(wo)(wo)們(men)(men)(men)(men)必(bi)須(xu)要(yao)(yao)把(ba)這個問題思考(kao)明白。當下在(zai)我(wo)(wo)(wo)們(men)(men)(men)(men)的業(ye)(ye)務關系(xi)中,是(shi)(shi)(shi)(shi)客(ke)(ke)(ke)戶(hu)(hu)需(xu)要(yao)(yao)我(wo)(wo)(wo)們(men)(men)(men)(men)還是(shi)(shi)(shi)(shi)我(wo)(wo)(wo)們(men)(men)(men)(men)需(xu)要(yao)(yao)客(ke)(ke)(ke)戶(hu)(hu)。當然如(ru)(ru)果是(shi)(shi)(shi)(shi)客(ke)(ke)(ke)戶(hu)(hu)需(xu)要(yao)(yao)我(wo)(wo)(wo)們(men)(men)(men)(men),我(wo)(wo)(wo)們(men)(men)(men)(men)一(yi)定(ding)會(hui)更容(rong)易(yi)實現我(wo)(wo)(wo)們(men)(men)(men)(men)目標。那一(yi)定(ding)是(shi)(shi)(shi)(shi)因為(wei)我(wo)(wo)(wo)們(men)(men)(men)(men)為(wei)客(ke)(ke)(ke)戶(hu)(hu)創(chuang)造(zao)了(le)非常大的價(jia)值,使得客(ke)(ke)(ke)戶(hu)(hu)不愿意離開我(wo)(wo)(wo)們(men)(men)(men)(men)。但是(shi)(shi)(shi)(shi)如(ru)(ru)果我(wo)(wo)(wo)們(men)(men)(men)(men)的關系(xi)是(shi)(shi)(shi)(shi)我(wo)(wo)(wo)們(men)(men)(men)(men)更需(xu)要(yao)(yao)客(ke)(ke)(ke)戶(hu)(hu),你就(jiu)會(hui)發(fa)現這樣的企業(ye)(ye)就(jiu)會(hui)把(ba)他(ta)的大量的精力放在(zai)了(le)打折促銷,不斷的維護客(ke)(ke)(ke)情的關系(xi),甚至就(jiu)要(yao)(yao)我(wo)(wo)(wo)們(men)(men)(men)(men)提供(gong)一(yi)些更多的附加服務才能拿到訂單(dan),所有的根源(yuan)都(dou)一(yi)定(ding)是(shi)(shi)(shi)(shi)因為(wei)我(wo)(wo)(wo)們(men)(men)(men)(men)的價(jia)值不夠而(er)造(zao)成的。
當然(ran)了,客情(qing)維護這件(jian)事兒(er)其實是特(te)別(bie)重要的,不考慮我(wo)(wo)們自己能為客戶創(chuang)造(zao)什(shen)么,而(er)把(ba)所有的精力都放(fang)在(zai)跟(gen)客戶的客情(qing)關系維護上。我(wo)(wo)們的方向就偏了,公司也會陷(xian)入一(yi)種我(wo)(wo)們越(yue)需要客戶,越(yue)沒有客戶的局面,所以創(chuang)造(zao)價(jia)值,為客戶持(chi)續的創(chuang)造(zao)價(jia)值才是王道。
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