一招解決(jue)項目(mu)經理(li)溝(gou)(gou)(gou)通(tong)(tong)(tong)(tong)(tong)難題。項目(mu)經理(li)80%的(de)(de)工作(zuo)時間都在(zai)溝(gou)(gou)(gou)通(tong)(tong)(tong)(tong)(tong)，而與各相(xiang)關方的(de)(de)溝(gou)(gou)(gou)通(tong)(tong)(tong)(tong)(tong)好(hao)壞，又(you)直(zhi)接影響了項目(mu)目(mu)標。相(xiang)信這(zhe)幾個溝(gou)(gou)(gou)通(tong)(tong)(tong)(tong)(tong)原則，你一定了解過，溝(gou)(gou)(gou)通(tong)(tong)(tong)(tong)(tong)前(qian)提前(qian)做好(hao)準備，運用多種溝(gou)(gou)(gou)通(tong)(tong)(tong)(tong)(tong)方式，口頭、書面等等，提供(gong)多樣選項，永遠(yuan)有plan B溝(gou)(gou)(gou)通(tong)(tong)(tong)(tong)(tong)時確(que)認溝(gou)(gou)(gou)通(tong)(tong)(tong)(tong)(tong)信息無(wu)誤。但在(zai)實際溝(gou)(gou)(gou)通(tong)(tong)(tong)(tong)(tong)中，還是難以避免(mian)發生爭論和沖突，溝(gou)(gou)(gou)通(tong)(tong)(tong)(tong)(tong)目(mu)的(de)(de)也無(wu)法達成(cheng)。這(zhe)款實用溝(gou)(gou)(gou)通(tong)(tong)(tong)(tong)(tong)模型簡稱DESO，來源于馬歇(xie)爾盧森堡博士的(de)(de)非暴(bao)力溝(gou)(gou)(gou)通(tong)(tong)(tong)(tong)(tong)，專用于說(shuo)(shuo)服他人達成(cheng)目(mu)的(de)(de)，主要包括四個部分(fen)。describe 描述背景，express 表(biao)達感受，specify 詳述請求，outcome說(shuo)(shuo)明結果。
舉個(ge)例(li)子，說(shuo)服客(ke)(ke)戶方給任務(wu)排優先(xian)(xian)級，并客(ke)(ke)觀描(miao)述背景(jing)，縣項目組成(cheng)員手頭的(de)(de)任務(wu)，每天加班需(xu)要(yao)(yao)(yao)一(yi)周才能(neng)做完。如果現在臨時加需(xu)求(qiu)，會(hui)影響其(qi)他任務(wu)的(de)(de)進(jin)(jin)度。表達感受，我理解您(nin)的(de)(de)需(xu)求(qiu)非(fei)常緊急(ji)和重要(yao)(yao)(yao)，但我非(fei)常擔心(xin)會(hui)不會(hui)影響其(qi)他更重要(yao)(yao)(yao)的(de)(de)任務(wu)的(de)(de)進(jin)(jin)度。詳述請求(qiu)，所(suo)以我需(xu)要(yao)(yao)(yao)您(nin)給這(zhe)些任務(wu)排一(yi)下(xia)優先(xian)(xian)級，說(shuo)明哪(na)(na)些是需(xu)要(yao)(yao)(yao)優先(xian)(xian)完成(cheng)的(de)(de)，哪(na)(na)些可以往后排。說(shuo)明結果排好優先(xian)(xian)級能(neng)避免一(yi)些風險。比如項目組成(cheng)員先(xian)(xian)完成(cheng)了(le)不那么重要(yao)(yao)(yao)的(de)(de)任務(wu)，卻導致重要(yao)(yao)(yao)的(de)(de)事情延期了(le)。解決問題(ti)，能(neng)動嘴絕不動手，學會(hui)了(le)嗎？
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