為(wei)什(shen)么我(wo)(wo)們(men)(men)(men)(men)說(shuo)(shuo)顧(gu)(gu)(gu)客(ke)(ke)(ke)(ke)(ke)(ke)體驗(yan)感好是(shi)企(qi)業的(de)(de)第一位呢?顧(gu)(gu)(gu)客(ke)(ke)(ke)(ke)(ke)(ke)在我(wo)(wo)店(dian)里就(jiu)(jiu)餐的(de)(de)要(yao)求提出的(de)(de)問題,我(wo)(wo)們(men)(men)(men)(men)都(dou)要(yao)去解決。因(yin)為(wei)大家一定(ding)要(yao)明(ming)白道理,我(wo)(wo)們(men)(men)(men)(men)所(suo)(suo)(suo)(suo)有(you)的(de)(de)員(yuan)工(gong)(gong)(gong)(gong)工(gong)(gong)(gong)(gong)資(zi)都(dou)是(shi)顧(gu)(gu)(gu)客(ke)(ke)(ke)(ke)(ke)(ke)給(gei)予(yu)的(de)(de),包括老板本人(ren)。而且老板本人(ren)他(ta)必須意(yi)識到(dao)這(zhe)點,你的(de)(de)工(gong)(gong)(gong)(gong)資(zi)是(shi)最(zui)后發(fa)的(de)(de)。先發(fa)完(wan)員(yuan)工(gong)(gong)(gong)(gong),發(fa)完(wan)房租再發(fa)供應(ying)商的(de)(de)錢(qian),最(zui)后給(gei)你發(fa)工(gong)(gong)(gong)(gong)資(zi)。我(wo)(wo)們(men)(men)(men)(men)飯店(dian)所(suo)(suo)(suo)(suo)有(you)人(ren)的(de)(de)收入都(dou)是(shi)顧(gu)(gu)(gu)客(ke)(ke)(ke)(ke)(ke)(ke)給(gei)的(de)(de),如果你的(de)(de)店(dian)鋪顧(gu)(gu)(gu)客(ke)(ke)(ke)(ke)(ke)(ke)不來光顧(gu)(gu)(gu),如果你的(de)(de)店(dian)鋪顧(gu)(gu)(gu)客(ke)(ke)(ke)(ke)(ke)(ke)不滿意(yi),你想想你還(huan)會(hui)有(you)工(gong)(gong)(gong)(gong)資(zi)開嗎?你還(huan)會(hui)有(you)錢(qian)賺嗎?所(suo)(suo)(suo)(suo)以當你通(tong)透了一些道理,你會(hui)發(fa)現我(wo)(wo)們(men)(men)(men)(men)服務(wu)(wu)于(yu)(yu)顧(gu)(gu)(gu)客(ke)(ke)(ke)(ke)(ke)(ke),服務(wu)(wu)于(yu)(yu)顧(gu)(gu)(gu)客(ke)(ke)(ke)(ke)(ke)(ke)的(de)(de)就(jiu)(jiu)餐體驗(yan)。這(zhe)里頭有(you)有(you)餐廳的(de)(de)動線,產(chan)品(pin)的(de)(de)口味,顧(gu)(gu)(gu)客(ke)(ke)(ke)(ke)(ke)(ke)的(de)(de)滿意(yi)度(du)等(deng)(deng)等(deng)(deng)。還(huan)有(you)我(wo)(wo)們(men)(men)(men)(men)所(suo)(suo)(suo)(suo)說(shuo)(shuo)的(de)(de)營銷方(fang)案,會(hui)員(yuan)方(fang)案,如何(he)回饋顧(gu)(gu)(gu)客(ke)(ke)(ke)(ke)(ke)(ke)等(deng)(deng)等(deng)(deng)所(suo)(suo)(suo)(suo)有(you)的(de)(de)經營理念,都(dou)是(shi)圍繞著顧(gu)(gu)(gu)客(ke)(ke)(ke)(ke)(ke)(ke)滿意(yi)度(du)為(wei)主的(de)(de),所(suo)(suo)(suo)(suo)以各位這(zhe)是(shi)我(wo)(wo)們(men)(men)(men)(men)經營的(de)(de)核心,也是(shi)我(wo)(wo)們(men)(men)(men)(men)主方(fang)向(xiang)。
很多(duo)老板(ban)是(shi)(shi)自己搞(gao)經(jing)(jing)營,從來不(bu)(bu)站(zhan)(zhan)在(zai)(zai)顧客角(jiao)度(du)思考問題,更不(bu)(bu)站(zhan)(zhan)在(zai)(zai)員(yuan)工(gong)(gong)(gong)角(jiao)度(du)思考問題。所以各位,如(ru)果(guo)你(ni)(ni)(ni)能聽懂我這個(ge)(ge)內容的(de)核心,你(ni)(ni)(ni)就會非常明白(bai)(bai),你(ni)(ni)(ni)想在(zai)(zai)餐飲分一(yi)碗羹,你(ni)(ni)(ni)想在(zai)(zai)餐飲上(shang)持續的(de)獲(huo)利,你(ni)(ni)(ni)必須得經(jing)(jing)營好顧客體驗感。顧客給(gei)(gei)(gei)你(ni)(ni)(ni)發(fa)工(gong)(gong)(gong)資(zi),老板(ban)更應該(gai)明白(bai)(bai)道理(li),因(yin)為老板(ban)也是(shi)(shi)顧客給(gei)(gei)(gei)發(fa)工(gong)(gong)(gong)資(zi),而且是(shi)(shi)最后一(yi)個(ge)(ge)發(fa)工(gong)(gong)(gong)資(zi)。如(ru)果(guo)老板(ban)聽不(bu)(bu)明白(bai)(bai)這道理(li),你(ni)(ni)(ni)的(de)工(gong)(gong)(gong)資(zi)沒人發(fa),不(bu)(bu)但你(ni)(ni)(ni)自己發(fa)不(bu)(bu)了工(gong)(gong)(gong)資(zi),你(ni)(ni)(ni)還得掏(tao)出你(ni)(ni)(ni)所有的(de)積(ji)蓄去給(gei)(gei)(gei)大家(jia)發(fa)工(gong)(gong)(gong)資(zi),真(zhen)到那(nei)個(ge)(ge)時候不(bu)(bu)是(shi)(shi)你(ni)(ni)(ni)賺(zhuan)不(bu)(bu)賺(zhuan)錢的(de)事,是(shi)(shi)你(ni)(ni)(ni)虧(kui)多(duo)少的(de)事兒。
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