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質量問題分析與解決8D法公開課

課程背景
8D又稱(cheng)團(tuan)隊(dui)導(dao)向(xiang)問(wen)(wen)題解決方(fang)法(fa)(fa)（team-orientedproblemsolving）、8D問(wen)(wen)題求解法(fa)(fa)（8DProblemSolving）是福(fu)特公司處理問(wen)(wen)題的(de)(de)一種(zhong)方(fang)法(fa)(fa)，亦適用(yong)于制程能(neng)力(li)指數低於其(qi)應有(you)值時(shi)有(you)關問(wen)(wen)題的(de)(de)解決，它提供了一套符合邏輯的(de)(de)解決問(wen)(wen)題的(de)(de)方(fang)法(fa)(fa)，同時(shi)對於統計制程管制與實際的(de)(de)品質(zhi)提升(sheng)架起了一座橋梁(liang)。

培訓目標
了解8D的起源和背景 
具備解決問題的意識 
了解異常問題的特征 
掌握8D每一步驟的實施
學習8D每一步驟工具的運用 
掌握使用8D手法解(jie)決問題(ti)

授課對象
質量(liang)工(gong)(gong)程(cheng)(cheng)師、工(gong)(gong)藝工(gong)(gong)程(cheng)(cheng)師、設計工(gong)(gong)程(cheng)(cheng)師、維護工(gong)(gong)程(cheng)(cheng)師、生產工(gong)(gong)程(cheng)(cheng)師、工(gong)(gong)程(cheng)(cheng)試驗人員、一(yi)線主(zhu)管(guan)、領班、車間主(zhu)管(guan)、生產主(zhu)管(guan)等。

課程大綱
第一章8D方法概述
1.8D方法的概念定義
2.8D方法從何而來
3.8D方法使用范圍
4.8D方法的目標
5.8D的(de)9個(ge)步驟(zou)

第二章8D方法應用精解
1.D0: 顧客問題表象
1.1問題識別
1.2問題確定
1.3時間計劃
2.D1: 成立改善小組
2.1為什么要組建團隊？
2.2 8D小組成員素質要求
2.3 8D小組人數要求
2.4 8D小組結構
2.5 8D小組格式表
2.6 8D小組建立練習
3.D2: 問題描述
3.1 “問題”的定義和識別
3.2 描述問題的工具之5WHY分析法
3.3 5WHY分析法描述案例
3.4 問題描述練習
4.D3: 制定內部抑制措施
4.1內部抑制措施的目的
4.2 內部抑制措施的實施范圍
4.3 內部抑制措施案例
4.4提問，不當內部抑制措施帶來什么后果？
4.5 練習
5.D4: 根本原因分析與驗證
5.1 失效模式與根本原因
5.2 分析根本原因可能用到的工具
5.3 根本原因演繹3步驟
5.4 產品失效分析流程
5.5 魚骨圖的使用方法
5.6 5why的使用方法
5.7 注意事項
5.8 根本原因分析結論的驗證
6.D5: *措施選擇及驗證
6.1*措施的目的
6.2*措施的依據
6.3方法總結
6.4*措施案例
6.5練習
7.D6: *措施實施
7.1 生產驗證
7.2 售后措施
7.3 問題詳細信息
7.4 改善效果確認案例
7.5 練習
8. D7: 預防措施及標準化
8.1 預防措施的目的
8.2 流程完善的內容
8.3 案例
9. D8: 恭賀小組
9.1 總(zong)結并感謝小組成員(yuan)的(de)努力

第三章8D方法演練
1．8D模版
2．以企業實(shi)(shi)際案例進行實(shi)(shi)戰演(yan)練，學員完整8D報告呈現

講師介紹
王艷榮老師
教育及資格認證
高級講師；注冊審核員、資深咨詢師；國家注冊中級質量工程師；質量總監；中國咨詢標準編寫專家組成員；中國國際汽車產業群成員;
講師經歷及專長
曾在某知名汽車企業任質量部經理/質量總監/企業運營總監超過15年
負責質量體系的建立、維護、認證，精通ISO/TS 16949質量管理體系的相關知識并具有多年的實踐經驗。
對一汽/大眾/福特汽車/通用汽車/現代汽車/江鈴汽車/北汽/南汽/福田/長安鈴木/奇瑞/長城的供方質量管理模式及其技術有很深的研究，具備近20來年的行業現場經驗。
按照顧客的要求對供應商的質量管理體系進行開發、評審，有很豐富的供應鏈管理經驗。
精通各種汽車業質量管理體系，如ISO/IATF16949、VDA6.3、福特Q1、通用BISQ、現代SQ MARK、ISO9001、ISO14001等
擅長各種質量工具培訓 APQP／DFMEA/PFMEA／CP／PPAP／MSA／SPC／QC七大手法／QFD/8D/5why/GB2828/QCC等。
擅長各種審核培訓ISO/IATF16949質量管理體系審核/過程審核/產品審核/分層審核/二方審核指導/三方審核指導。
擅長企業體系運營實際指導企業通過認證后，怎么樣將體系與企業相結合，優化流程，使企業成本降低，效益增大，管理水平提高。如ISO/IATF16949、ISO9001質量管理體系等。
同時主要研究及咨詢方向還有整合體系、供應鏈管理、性格與溝通 、優秀班組長培訓... 等。
核心競爭力
最擅長企業體系運營實際指導企業通過認證后，怎么樣將體系與企業相結合，優化流程，使企業成本降低，效益增大，管理水平提高。如ISO/IATF16949、ISO9001質量管理體系等。
企業過程優化，使業務與企業過程相符，過程為業務服務，提高企業效率。
顧客要求的識別與展開，使企業以顧客為關注焦點這個實質做到位。
企業被IATF抽中見證，如何準備見證審核，才能使企業順利通過。
顧客二方審核如何準備，三方審核如何準備，使企業能得到顧客和認證機構的贊賞。
采購與供應商的全程指導，招投標，價格制定，收發帳款的管理，現金流的控制，供應商績效的制定。
企業如何從ISO/TS16949順利過渡到IATF16949。
培訓客戶及培訓風格
王老師服務過的企業(ye)杭(hang)州(zhou)鈕創(chuang)電子(zi)有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)(si)(si)(si)(si)、北(bei)(bei)(bei)京(jing)協力(li)聯合電子(zi)有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)(si)(si)(si)(si)、常州(zhou)市青龍無線電元件(jian)廠(chang)、上(shang)海(hai)(hai)博(bo)澤電機有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)(si)(si)(si)(si)(VDA6.3)、博(bo)世汽(qi)車(che)(che)部件(jian)（長(chang)沙）有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)(si)(si)(si)(si)(VDA6.3)、三枼電器(大連)有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)(si)(si)(si)(si)、中(zhong)信博(bo)海(hai)(hai)鋁業(ye)控股(gu)有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)(si)(si)(si)(si)、安徽合力(li)股(gu)份有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)(si)(si)(si)(si)合肥鑄鍛(duan)廠(chang)、嘉興杰富意精密鋼管有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)(si)(si)(si)(si)、上(shang)海(hai)(hai)博(bo)幫汽(qi)車(che)(che)技(ji)術有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)(si)(si)(si)(si)(VDA6.3)、華(hua)泰汽(qi)車(che)(che)車(che)(che)身有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)(si)(si)(si)(si)、北(bei)(bei)(bei)京(jing)碧水源膜科技(ji)有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)(si)(si)(si)(si)、滄州(zhou)華(hua)通電器部件(jian)有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)(si)(si)(si)(si)、北(bei)(bei)(bei)京(jing)中(zhong)鐵(tie)集(ji)團、博(bo)江(jiang)金(jin)屬制(zhi)(zhi)品有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)責(ze)任公(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)(si)(si)(si)(si)、北(bei)(bei)(bei)京(jing)富城(cheng)興金(jin)屬結(jie)構有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)(si)(si)(si)(si)、上(shang)海(hai)(hai)康鋒金(jin)屬制(zhi)(zhi)品有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)(si)(si)(si)(si)、上(shang)海(hai)(hai)球明標準件(jian)有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)(si)(si)(si)(si)、德清三和塑膠有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)(si)(si)(si)(si)、北(bei)(bei)(bei)京(jing)利(li)富高塑料(liao)(liao)制(zhi)(zhi)品有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)(si)(si)(si)(si)、北(bei)(bei)(bei)京(jing)順恒達汽(qi)車(che)(che)電器科技(ji)有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)(si)(si)(si)(si)、北(bei)(bei)(bei)京(jing)華(hua)仕納紙制(zhi)(zhi)品有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)(si)(si)(si)(si)、廊(lang)坊中(zhong)捷(jie)新型建筑板材有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)(si)(si)(si)(si)、河北(bei)(bei)(bei)星耀稀有(you)(you)(you)(you)(you)(you)金(jin)屬材料(liao)(liao)有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)(si)(si)(si)(si)、霸州(zhou)市精英五金(jin)制(zhi)(zhi)品有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)(si)(si)(si)(si)、北(bei)(bei)(bei)京(jing)興平(ping)偉業(ye)商貿有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)(si)(si)(si)(si)、北(bei)(bei)(bei)京(jing)安騰勝科技(ji)有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)(si)(si)(si)(si)、江(jiang)蘇羽佳機械制(zhi)(zhi)造有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)(si)(si)(si)(si)、等70多家(jia)企業(ye)。

質量問題分析與解決8D法公開課