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本培訓課(ke)程(cheng)從(cong)認識沖(chong)(chong)突(tu)(tu)的(de)(de)兩面(mian)性(xing)開始，了解創建(jian)與(yu)維持信任環境對避免與(yu)解決沖(chong)(chong)突(tu)(tu)的(de)(de)積極意義；通(tong)(tong)過(guo)(guo)學習(xi)托馬(ma)斯·吉爾曼沖(chong)(chong)突(tu)(tu)風(feng)格模型和自我測評(ping)，了解如何(he)傾聽(ting)沖(chong)(chong)突(tu)(tu)，并(bing)通(tong)(tong)過(guo)(guo)同(tong)理(li)心傾聽(ting)了解和化解沖(chong)(chong)突(tu)(tu)；通(tong)(tong)過(guo)(guo)學習(xi)合(he)作協議的(de)(de)六個(ge)步驟和關鍵性(xing)對話有(you)效管(guan)理(li)沖(chong)(chong)突(tu)(tu)。培訓過(guo)(guo)程(cheng)中廣泛結合(he)學員在(zai)職場遇到的(de)(de)各種沖(chong)(chong)突(tu)(tu)，并(bing)結合(he)案例研討，通(tong)(tong)過(guo)(guo)運用沖(chong)(chong)突(tu)(tu)管(guan)理(li)技巧，有(you)效地管(guan)理(li)沖(chong)(chong)突(tu)(tu)。 這是(shi)一(yi)門受眾多企(qi)業青睞的(de)(de)培訓課(ke)程(cheng)。已(yi)經上線(xian)的(de)(de)視頻課(ke)程(cheng)被多家知名企(qi)業集(ji)體采(cai)購。