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質量過程管控與持續改善培訓

課程背景：
在經濟全球化時代，質量和品牌已經成為制造業乃至國家核心競爭力的象征，代表著國家的信譽和形象。《中國制造2025》提出“質量為先”的基本方針，決定了質量和品牌要貫穿于建設制造強國的整個進程，要成為部署和落實各項任務的出發點和重要內容。近日工信部正在抓緊編制11個配套的規劃，謀劃未來3-5年工作。兩個重要支撐性行動計劃是制造業質量品牌提升三年行動計劃和發展服務型制造三年行動計劃。
那么質量管理究竟該怎么做？應該先從哪里做起？我們可以從質量大師朱蘭博士的質量管理三步曲中得到啟示；朱蘭博士的質量管理三步曲中，將質量控制放在質量改進之前。我們現在很多企業在進行質量管理的時候，往往是“頭痛醫頭腳痛醫腳”，質量從業人員每天的工作就是“救火”，這就是質量控制體系失效的后果。在企業中，超過90%的對產品質量和服務的投訴是由于產品質量問題。企業也重視質量管理，也實施了很多改善，但是實際情況往往是：雖然通過了ISO質量體系認證，各種質量文件也齊全，但質量問題并非高枕無憂；報廢返工在生產線上往往層出不窮，因質量問題造成的成本損失居高不下，現場管理人員與工程師深受其擾。
您是否為下屬缺乏問題意識而苦惱不已？
您是否為下屬缺乏問題分析與解決能力，事事請示，依賴主管而忙碌不已？
您是否為生產線上質量問題屢發不止而憂心忡忡？
您是否為解決質量問題時，大家憑各自經驗爭論不止，缺乏共同語言而煩惱不已？
出現了質量問題，是否總是不知道源頭在哪里，無從下手去解決，病急亂投醫？
特(te)別(bie)推出的(de)培(pei)訓(xun)課(ke)題(ti)《現場(chang)質量過程(cheng)管控(kong)與改(gai)善》本(ben)課(ke)程(cheng)就(jiu)是(shi)針對(dui)狀況(kuang)而(er)以上各種設計。建立質量控(kong)制(zhi)體系過程(cheng)中(zhong)會用到哪些工具？參(can)加完本(ben)次課(ke)程(cheng)后，您可以找到以上問題(ti)的(de)答(da)案。通過課(ke)堂上大(da)量的(de)有針對(dui)性的(de)練習，學員能夠(gou)提(ti)高(gao)改(gai)善問題(ti)能力(li)，并在實踐中(zhong)及時有效的(de)解決企業面臨問題(ti)。培(pei)訓(xun)效果立竿見(jian)影。

培訓目標：
結合當前的制造業發展趨勢，更深入理解質量管理的重要性
理解質量控制的重要性
學會建立過程質量控制步驟
識別并能正確應用解決問題的常用工具
獲得解決問題(ti)所(suo)需的知(zhi)識和(he)技(ji)巧，明(ming)確解決問題(ti)的結(jie)構化方法

課程大綱：
模塊一：課程導入
質量例子的啟發
學習小組建立及討論
課程結構及大綱介紹
質(zhi)量(liang)管理三部(bu)曲：質(zhi)量(liang)策劃、質(zhi)量(liang)控(kong)制、質(zhi)量(liang)改(gai)進

模塊二：質量過程控制
1.質量過程控制概述
了解波動
現場質量問題發生的根本原因：波動
什么是質量控制？
建立質量控制的流程
2.建立過程質量控制步驟
選擇受控對象
關鍵產品特性KPC與關鍵控制特性KCC
控制特性的選擇
篩選關鍵控制變量
篩選工具選擇
FMEA介紹
PFMEA在篩選中的應用
建立過程變量控制計劃
控制方法講解
防(fang)差錯法講解與練習

模塊三：質量改善
1.質量問題分類及解決方法
問題的定義
問題的分類
不同問題的解決方法論介紹
1.質量問題的改善
質量問題的現況分析
層別法運用與練習
質量問題的聚焦
不同數據類型聚焦策略
柏拉圖運用與練習
過程能力CPK分析與練習
質量問題的原因分析
原因分析的原則
原因分析的工具：魚骨圖
異常問題的原因分析：IS/IS *T系統層別法
質量問題的改善
制定對策（系統圖運用）
評估對策（方案選擇矩陣運用）
實施對策及效果驗證
模塊四：質量控制與改善案例分享

模塊五：總結與回顧

講師介紹：
王艷榮老師：
教育及資格認證：
高級講師；注冊審核員、資深咨詢師；國家注冊中級質量工程師；質量總監；中國咨詢標準編寫專家組成員；
中(zhong)國(guo)國(guo)際汽車產業群成員;

講師經歷及專長：
曾在某知名汽車企業任質量部經理/質量總監/企業運營總監超過15年
負責質量體系的建立、維護、認證，精通ISO/TS 16949質量管理體系的相關知識并具有多年的實踐經驗。
? 對一汽/大眾/福特汽車/通用汽車/現代汽車/江鈴汽車/北汽/南汽/福田/長安鈴木/奇瑞/長城的供方質量管理模式及其技術有很深的研究，具備近20來年的行業現場經驗。
? 按照顧客的要求對供應商的質量管理體系進行開發、評審，有很豐富的供應鏈管理經驗。
? 精通各種汽車業質量管理體系，如：ISO/IATF16949、VDA6.3、福特Q1、通用BISQ、現代SQ MARK、ISO9001、ISO14001等
? 擅長各種質量工具培訓： APQP／DFMEA/PFMEA／CP／PPAP／MSA／SPC／QC七大手法／QFD/8D/5why/GB2828/QCC等。
? 擅長各種審核培訓：ISO/IATF16949質量管理體系審核/過程審核/產品審核/分層審核/二方審核指導/三方審核指導。
? 擅長企業體系運營實際指導：企業通過認證后，怎么樣將體系與企業相結合，優化流程，使企業成本降低，效益增大，管理水平提高。如ISO/IATF16949、ISO9001質量管理體系等。
? 同時(shi)主要研(yan)究及咨詢(xun)方向還(huan)有：整合體系(xi)、供應鏈管理(li)、性格與(yu)溝通(tong) 、優秀班組長(chang)培訓... 等。

核心競爭力：
? 最擅長企業體系運營實際指導：企業通過認證后，怎么樣將體系與企業相結合，優化流程，使企業成本降低，效益增大，管理水平提高。如ISO/IATF16949、ISO9001質量管理體系等。
? 企業過程優化，使業務與企業過程相符，過程為業務服務，提高企業效率。
? 顧客要求的識別與展開，使企業以顧客為關注焦點這個實質做到位。
? 企業被IATF抽中見證，如何準備見證審核，才能使企業順利通過。
? 顧客二方審核如何準備，三方審核如何準備，使企業能得到顧客和認證機構的贊賞。
? 采購與供應商的全程指導，招投標，價格制定，收發帳款的管理，現金流的控制，供應商績效的制定。
? 企(qi)業(ye)如何從(cong)ISO/TS16949順利(li)過(guo)渡到IATF16949。

培訓客戶及培訓風格：
王老師服務過的企業：杭州(zhou)鈕創電(dian)子(zi)有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)、北(bei)京(jing)(jing)(jing)協力聯合(he)電(dian)子(zi)有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)、常州(zhou)市青龍無線(xian)電(dian)元(yuan)件廠、上海博(bo)澤電(dian)機有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)(VDA6.3)、博(bo)世汽(qi)車(che)部件（長沙）有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)(VDA6.3)、三枼電(dian)器(qi)(大(da)連)有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)、中信博(bo)海鋁業控股有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)、安徽合(he)力股份有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)合(he)肥鑄鍛廠、嘉(jia)興(xing)(xing)杰富(fu)意精密鋼管有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)、上海博(bo)幫(bang)汽(qi)車(che)技術(shu)有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)(VDA6.3)、華(hua)(hua)泰汽(qi)車(che)車(che)身有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)、北(bei)京(jing)(jing)(jing)碧水源(yuan)膜科(ke)(ke)技有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)、滄州(zhou)華(hua)(hua)通電(dian)器(qi)部件有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)、北(bei)京(jing)(jing)(jing)中鐵集團、博(bo)江(jiang)金屬(shu)制(zhi)(zhi)品(pin)(pin)有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)責任公(gong)(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)、北(bei)京(jing)(jing)(jing)富(fu)城興(xing)(xing)金屬(shu)結構有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)、上海康鋒金屬(shu)制(zhi)(zhi)品(pin)(pin)有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)、上海球(qiu)明標準件有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)、德清三和塑膠(jiao)有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)、北(bei)京(jing)(jing)(jing)利(li)富(fu)高(gao)塑料制(zhi)(zhi)品(pin)(pin)有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)、北(bei)京(jing)(jing)(jing)順恒達汽(qi)車(che)電(dian)器(qi)科(ke)(ke)技有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)、北(bei)京(jing)(jing)(jing)華(hua)(hua)仕納紙制(zhi)(zhi)品(pin)(pin)有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)、廊(lang)坊中捷(jie)新型建筑板材(cai)有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)、河北(bei)星耀稀有(you)(you)(you)(you)(you)(you)金屬(shu)材(cai)料有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)、霸州(zhou)市精英五金制(zhi)(zhi)品(pin)(pin)有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)、北(bei)京(jing)(jing)(jing)興(xing)(xing)平(ping)偉業商(shang)貿有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)、北(bei)京(jing)(jing)(jing)安騰(teng)勝科(ke)(ke)技有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)、江(jiang)蘇羽佳(jia)機械制(zhi)(zhi)造有(you)(you)(you)(you)(you)(you)限(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)(xian)公(gong)(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)(si)(si)、等(deng)70多家(jia)企業。

質量過程管控與持續改善培訓