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為何關愛員工是企業昌盛之道?

 
講師:林安 瀏覽次數:2324
 所謂鐵打的公司,流水的員工,為什么現在員工辭職那么容易?這就要看你把員工當工具看,還是把員工當做你的兄弟姐妹看。來看看海底撈,為什么他們的員工流失率那么低?首先工資比同行高,住宿的條件也比較好。因為海底撈知道員工不僅僅是員工,員工就是他們的產品,員工的服務態度直接影響了客戶愿不愿意再次來消費以及滿意

所(suo)謂鐵打的(de)(de)公司,流水的(de)(de)員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong),為什(shen)么(me)(me)現在(zai)員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)辭(ci)職那么(me)(me)容易?這就(jiu)要(yao)看(kan)(kan)你把(ba)(ba)(ba)員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)當(dang)工(gong)(gong)(gong)(gong)具(ju)(ju)看(kan)(kan),還是(shi)把(ba)(ba)(ba)員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)當(dang)做(zuo)你的(de)(de)兄弟姐妹(mei)看(kan)(kan)。來看(kan)(kan)看(kan)(kan)海(hai)底撈,為什(shen)么(me)(me)他(ta)們的(de)(de)員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)流失率那么(me)(me)低(di)?首先工(gong)(gong)(gong)(gong)資比同(tong)行高,住宿的(de)(de)條(tiao)件也比較好(hao)。因為海(hai)底撈知道員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)不(bu)僅(jin)僅(jin)是(shi)員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong),員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)就(jiu)是(shi)他(ta)們的(de)(de)產品(pin),員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)的(de)(de)服(fu)務態度(du)直接影響了(le)客(ke)戶愿不(bu)愿意再次來消(xiao)費以(yi)及滿(man)意度(du),看(kan)(kan)是(shi)否能持續復(fu)購(gou),決定了(le)企(qi)業(ye)(ye)的(de)(de)生死存亡(wang)。所(suo)以(yi)老板把(ba)(ba)(ba)員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)服(fu)務好(hao),員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)才(cai)能把(ba)(ba)(ba)客(ke)戶服(fu)務好(hao),客(ke)戶才(cai)能讓你的(de)(de)企(qi)業(ye)(ye)基業(ye)(ye)長(chang)青。而現在(zai)很(hen)多(duo)企(qi)業(ye)(ye)不(bu)把(ba)(ba)(ba)員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)當(dang)人(ren)看(kan)(kan),只把(ba)(ba)(ba)員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)當(dang)工(gong)(gong)(gong)(gong)具(ju)(ju)。在(zai)這個時(shi)代(dai),企(qi)業(ye)(ye)的(de)(de)競(jing)爭不(bu)再是(shi)產品(pin)的(de)(de)競(jing)爭,而是(shi)人(ren)才(cai)的(de)(de)競(jing)爭。只有擁有了(le)優秀(xiu)的(de)(de)人(ren)才(cai),企(qi)業(ye)(ye)才(cai)能真正的(de)(de)做(zuo)強做(zuo)大。所(suo)以(yi)我(wo)們要(yao)學會尊重人(ren)才(cai),那么(me)(me)我(wo)們應該如(ru)何做(zuo)?

1、首先你要(yao)提供激(ji)勵(li)(li)(li)和獎勵(li)(li)(li)。老板(ban)(ban)要(yao)明(ming)白(bai),不(bu)同年代的員(yuan)工對激(ji)勵(li)(li)(li)和獎勵(li)(li)(li)有不(bu)同的需求和期望。70后(hou)(hou)(hou)可(ke)(ke)能(neng)更看(kan)(kan)重經濟(ji)報酬,80后(hou)(hou)(hou)可(ke)(ke)能(neng)更看(kan)(kan)重職業(ye)發展和尊重90后(hou)(hou)(hou)和00后(hou)(hou)(hou),可(ke)(ke)能(neng)更看(kan)(kan)重工作的滿意度。員(yuan)工的年齡(ling)在變,老板(ban)(ban)也(ye)要(yao)學會與(yu)時俱進。

2、其次,理解并尊重(zhong)員(yuan)(yuan)工的需(xu)(xu)(xu)求(qiu)。不(bu)同(tong)年代(dai)的員(yuan)(yuan)工有不(bu)同(tong)的生(sheng)活階段和需(xu)(xu)(xu)求(qiu)。70后可能(neng)(neng)(neng)需(xu)(xu)(xu)要照顧(gu)年邁的父母。80后可能(neng)(neng)(neng)需(xu)(xu)(xu)要照顧(gu)年幼的孩子。90后和00后可能(neng)(neng)(neng)在尋(xun)找個人(ren)生(sheng)活和工作的平衡。

3、最后提供成(cheng)長和發(fa)展(zhan)的機(ji)會,讓員(yuan)工(gong)(gong)(gong)能夠大展(zhan)身手,實現他們的職業目標。對于(yu)80后、90后、00后來說,這是非(fei)常重要(yao)的。所以老(lao)板的思(si)維要(yao)轉變(bian)了,對于(yu)員(yuan)工(gong)(gong)(gong)要(yao)么就(jiu)給(gei)(gei)錢(qian)給(gei)(gei)發(fa)展(zhan),要(yao)么就(jiu)給(gei)(gei)愛(ai)。如果錢(qian)也給(gei)(gei)不了,愛(ai)也給(gei)(gei)不了,還要(yao)員(yuan)工(gong)(gong)(gong)忠誠于(yu)你,你是生了他還是養了他呢?所以關愛(ai)員(yuan)工(gong)(gong)(gong),企業昌(chang)盛,打擊員(yuan)工(gong)(gong)(gong),企業衰(shuai)敗。



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