胖(pang)東(dong)來沖上熱搜，只因(yin)他發了8頁調查報(bao)告，到底是(shi)什么(me)事情讓他如此大(da)動干戈呢？前段時間，一條(tiao)視頻(pin)引(yin)起了大(da)眾關注，胖(pang)東(dong)來對于(yu)這件事的(de)(de)(de)處理(li)(li)態度(du)是(shi)什么(me)？首先對顧客是(shi)必須要(yao)積(ji)極主動賠償(chang)的(de)(de)(de)。按照胖(pang)東(dong)來的(de)(de)(de)特(te)殊處理(li)(li)標(biao)準(zhun)，給了顧客500塊(kuai)錢(qian)。其次，因(yin)為堅持公司的(de)(de)(de)原則而(er)被顧客指著鼻子罵的(de)(de)(de)員(yuan)工，好(hao)家伙，直接給500塊(kuai)錢(qian)的(de)(de)(de)委屈獎和5000塊(kuai)錢(qian)的(de)(de)(de)精(jing)神補(bu)償(chang)。而(er)這件事情的(de)(de)(de)起因(yin)是(shi)員(yuan)工私自離(li)開了柜臺(tai)的(de)(de)(de)問題，處理(li)(li)了相關的(de)(de)(de)管(guan)理(li)(li)人員(yuan)全部降(jiang)級(ji)三個月。這么(me)一捋下來，發現胖(pang)東(dong)來其實是(shi)一家挺有溫度(du)的(de)(de)(de)企業，以(yi)下是(shi)我(wo)們認(ren)為可以(yi)借鑒的(de)(de)(de)定義。
開放溝(gou)通(tong)渠道，老板跟員(yuan)(yuan)(yuan)工(gong)(gong)(gong)是(shi)(shi)(shi)可以(yi)直接(jie)溝(gou)通(tong)的，不(bu)應(ying)該只坐(zuo)在辦公室聽管理層報告。而是(shi)(shi)(shi)要多了解(jie)員(yuan)(yuan)(yuan)工(gong)(gong)(gong)，多跟員(yuan)(yuan)(yuan)工(gong)(gong)(gong)溝(gou)通(tong)，形成上(shang)通(tong)下達。企(qi)業(ye)是(shi)(shi)(shi)可以(yi)有溫度(du)的，老板要讓員(yuan)(yuan)(yuan)工(gong)(gong)(gong)感(gan)受到(dao)被關愛和尊重，而不(bu)是(shi)(shi)(shi)高高在上(shang)，不(bu)關心(xin)員(yuan)(yuan)(yuan)工(gong)(gong)(gong)的死活(huo)。胖東來，這一點就做得(de)很(hen)好(hao)(hao)，員(yuan)(yuan)(yuan)工(gong)(gong)(gong)被指著鼻子罵后，立馬關心(xin)員(yuan)(yuan)(yuan)工(gong)(gong)(gong)是(shi)(shi)(shi)否委(wei)屈，精神狀態是(shi)(shi)(shi)否良好(hao)(hao)，甚至(zhi)(zhi)寫8頁調查報告，不(bu)讓員(yuan)(yuan)(yuan)工(gong)(gong)(gong)受委(wei)屈。再(zai)比如，海底撈虧損(sun)41.6億，閉(bi)店(dian)(dian)260家(jia)，但沒裁(cai)一個員(yuan)(yuan)(yuan)工(gong)(gong)(gong)。閉(bi)店(dian)(dian)后，員(yuan)(yuan)(yuan)工(gong)(gong)(gong)被安排(pai)去附近的門店(dian)(dian)，店(dian)(dian)長甚至(zhi)(zhi)親自送員(yuan)(yuan)(yuan)工(gong)(gong)(gong)到(dao)門店(dian)(dian)，跟店(dian)(dian)里(li)的經(jing)理打好(hao)(hao)招呼。
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