員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)績(ji)效不(bu)好責任(ren)在誰呢？大多數管(guan)理(li)者認(ren)為(wei)是(shi)(shi)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)的(de)問題。經實際研(yan)究調研(yan)，影響員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)績(ji)效的(de)原(yuan)因 75%來自環境因素，25%才是(shi)(shi)個人因素。不(bu)知道(dao)這個數據對(dui)于(yu)關注績(ji)效提升的(de)管(guan)理(li)者有(you)沒有(you)一(yi)點(dian)提示(shi)！誰偷走了(le)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)的(de)績(ji)效，任(ren)務有(you)沒有(you)完成，責任(ren)是(shi)(shi)在誰呢，是(shi)(shi)在管(guan)理(li)者還是(shi)(shi)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)呢，誰呢不(bu)少管(guan)理(li)者認(ren)為(wei)責任(ren)在員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)，員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)沒有(you)全(quan)力(li)以赴(fu)，員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)工(gong)(gong)(gong)(gong)作(zuo)不(bu)積極，執行力(li)差(cha)，員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)能力(li)不(bu)夠等等。理(li)由是(shi)(shi)一(yi)大筐的(de)，要為(wei)團隊(dui)的(de)績(ji)效負責，恰恰應當(dang)是(shi)(shi)管(guan)理(li)者。而團隊(dui)績(ji)效是(shi)(shi)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)績(ji)效之和，管(guan)理(li)者的(de)責任(ren)，就是(shi)(shi)要幫助(zhu)(zhu)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)達成績(ji)效目標。所以我們說(shuo)強將手下無(wu)弱(ruo)兵，兵熊一(yi)個，將熊一(yi)窩，管(guan)理(li)者需要幫助(zhu)(zhu)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)完成工(gong)(gong)(gong)(gong)作(zuo)，而不(bu)是(shi)(shi)替他完成工(gong)(gong)(gong)(gong)作(zuo)。更不(bu)是(shi)(shi)天天的(de)打壓和批評，壓著人工(gong)(gong)(gong)(gong)作(zuo)。在提升員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)和團隊(dui)績(ji)效中，管(guan)理(li)者到底(di)能夠做什么呢。
人力(li)績(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)之父(fu)托馬斯吉爾伯特總(zong)結出，影響員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)績(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)有 6 個(ge)層面的(de)(de)(de)(de)(de)類別，根據迪(di)恩博(bo)士的(de)(de)(de)(de)(de)調研，他在全球(qiu)范(fan)圍內(nei)做的(de)(de)(de)(de)(de)調查(cha)，70%到 80%被調查(cha)對象(xiang)認為環(huan)(huan)(huan)境(jing)(jing)(jing)(jing)因(yin)(yin)素(su)(su)是(shi)，其*的(de)(de)(de)(de)(de)績(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)障礙，其中環(huan)(huan)(huan)境(jing)(jing)(jing)(jing)因(yin)(yin)素(su)(su)占到 75%，個(ge)體(ti)(ti)因(yin)(yin)素(su)(su)只占 20%。認為環(huan)(huan)(huan)境(jing)(jing)(jing)(jing)因(yin)(yin)素(su)(su)是(shi)主要的(de)(de)(de)(de)(de)影響因(yin)(yin)素(su)(su)，所以員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)和(he)(he)團隊(dui)(dui)的(de)(de)(de)(de)(de)績(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)欠佳(jia)，更多是(shi)由(you)環(huan)(huan)(huan)境(jing)(jing)(jing)(jing)因(yin)(yin)素(su)(su)造成的(de)(de)(de)(de)(de)，而非員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)個(ge)體(ti)(ti)因(yin)(yin)素(su)(su)。習慣于堅持不(bu)(bu)懈(xie)的(de)(de)(de)(de)(de)修理員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)，而不(bu)(bu)是(shi)建設完(wan)成環(huan)(huan)(huan)境(jing)(jing)(jing)(jing)系(xi)統，修理個(ge)體(ti)(ti)，修理員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)比建設環(huan)(huan)(huan)境(jing)(jing)(jing)(jing)系(xi)統成本更低(di)，也更容易。員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)本人要對自(zi)己的(de)(de)(de)(de)(de)績(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)高低(di)負責(ze)(ze)任(ren)，因(yin)(yin)為這(zhe)是(shi)企業(ye)發薪水(shui)給(gei)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)的(de)(de)(de)(de)(de)理由(you)，也是(shi)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)履職責(ze)(ze)任(ren)，員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)必須(xu)要達到績(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)水(shui)平(ping)，至少是(shi)平(ping)均水(shui)平(ping)，飯碗也就(jiu)保(bao)不(bu)(bu)住。管(guan)(guan)理者(zhe)在埋(mai)怨抱怨員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)績(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)低(di)的(de)(de)(de)(de)(de)時候，更應從(cong)企業(ye)整體(ti)(ti)管(guan)(guan)理環(huan)(huan)(huan)境(jing)(jing)(jing)(jing)，系(xi)統建設方面進行思考(kao)和(he)(he)檢討。包括數據信息，資源工(gong)(gong)(gong)(gong)(gong)作流程(cheng)，工(gong)(gong)(gong)(gong)(gong)具后果，激(ji)勵和(he)(he)獎勵等等，在創(chuang)造讓員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)能產生(sheng)高績(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)的(de)(de)(de)(de)(de)環(huan)(huan)(huan)境(jing)(jing)(jing)(jing)上，幫助員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)達成績(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)目(mu)標，這(zhe)是(shi)管(guan)(guan)理者(zhe)的(de)(de)(de)(de)(de)責(ze)(ze)任(ren)，在什么位置要想什么事，績(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)環(huan)(huan)(huan)境(jing)(jing)(jing)(jing)好了，員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)和(he)(he)團隊(dui)(dui)的(de)(de)(de)(de)(de)績(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)也就(jiu)不(bu)(bu)會太差。
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