很(hen)多企業(ye)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)管(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)者(zhe)(zhe)(zhe)在(zai)(zai)(zai)(zai)(zai)管(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)薪(xin)酬(chou)時(shi)(shi)往往看重(zhong)(zhong)同(tong)(tong)(tong)(tong)(tong)企業(ye)目(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)(biao)和(he)(he)(he)(he)(he)個(ge)(ge)(ge)人(ren)(ren)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作目(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)(biao)都(dou)有(you)(you)緊(jin)密關系的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)績(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)管(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)。其(qi)(qi)實(shi)(shi)，我(wo)也(ye)(ye)同(tong)(tong)(tong)(tong)(tong)意這(zhe)(zhe)樣(yang)(yang)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作側重(zhong)(zhong)，事實(shi)(shi)上(shang)(shang)，只(zhi)有(you)(you)做(zuo)好(hao)(hao)(hao)(hao)績(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)目(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)(biao)管(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)有(you)(you)效(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)監督，管(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)者(zhe)(zhe)(zhe)才(cai)能真正(zheng)運用好(hao)(hao)(hao)(hao)薪(xin)酬(chou)體(ti)(ti)(ti)系，從而(er)把員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)和(he)(he)(he)(he)(he)企業(ye)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)利(li)(li)益相互聯(lian)接(jie)。不僅如(ru)此(ci)，通(tong)過(guo)(guo)(guo)(guo)對(dui)(dui)(dui)(dui)目(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)(biao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)績(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)管(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)，還能實(shi)(shi)現(xian)整個(ge)(ge)(ge)企業(ye)長(chang)遠(yuan)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)戰略經(jing)(jing)營(ying)目(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)(biao)。但(dan)(dan)(dan)(dan)是(shi)(shi)，雖(sui)然(ran)管(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)者(zhe)(zhe)(zhe)大(da)都(dou)重(zhong)(zhong)視員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)對(dui)(dui)(dui)(dui)目(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)(biao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)實(shi)(shi)現(xian)與(yu)否(fou)，并(bing)(bing)積極用薪(xin)酬(chou)來(lai)(lai)(lai)(lai)加(jia)(jia)以(yi)影響。但(dan)(dan)(dan)(dan)我(wo)所(suo)(suo)接(jie)觸到(dao)(dao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)管(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)者(zhe)(zhe)(zhe)又往往會(hui)忘記(ji)(ji)自(zi)(zi)(zi)身(shen)(shen)同(tong)(tong)(tong)(tong)(tong)時(shi)(shi)肩負(fu)著設(she)定(ding)、溝通(tong)、引導(dao)和(he)(he)(he)(he)(he)監督的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)使(shi)命。比(bi)如(ru)，有(you)(you)位(wei)酒店(dian)大(da)堂經(jing)(jing)理(li)(li)(li)(li)(li)(li)(li)曾經(jing)(jing)這(zhe)(zhe)樣(yang)(yang)向我(wo)咨詢。她說(shuo)，自(zi)(zi)(zi)己(ji)(ji)(ji)很(hen)努力(li)(li)很(hen)負(fu)責地(di)把領(ling)導(dao)要(yao)(yao)求的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)績(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)目(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)(biao)向員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)公(gong)布(bu)，但(dan)(dan)(dan)(dan)是(shi)(shi)，他(ta)(ta)(ta)(ta)們(men)(men)(men)往往表面上(shang)(shang)記(ji)(ji)住了(le)(le)目(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)(biao)，但(dan)(dan)(dan)(dan)一(yi)轉身(shen)(shen)卻(que)忘記(ji)(ji)得(de)(de)干(gan)干(gan)凈凈，等到(dao)(dao)了(le)(le)績(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)考(kao)(kao)核公(gong)布(bu)以(yi)后(hou)，他(ta)(ta)(ta)(ta)們(men)(men)(men)發現(xian)自(zi)(zi)(zi)己(ji)(ji)(ji)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)收入(ru)(ru)受到(dao)(dao)影響，又會(hui)在(zai)(zai)(zai)(zai)(zai)情緒上(shang)(shang)有(you)(you)各(ge)種(zhong)波動(dong)。對(dui)(dui)(dui)(dui)此(ci)，這(zhe)(zhe)位(wei)經(jing)(jing)理(li)(li)(li)(li)(li)(li)(li)苦惱地(di)問(wen)我(wo)，是(shi)(shi)不是(shi)(shi)懲罰的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)措施還不夠嚴厲導(dao)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)們(men)(men)(men)總(zong)(zong)是(shi)(shi)無(wu)法自(zi)(zi)(zi)覺履行(xing)自(zi)(zi)(zi)己(ji)(ji)(ji)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)責任。我(wo)告訴(su)這(zhe)(zhe)位(wei)大(da)堂經(jing)(jing)理(li)(li)(li)(li)(li)(li)(li)，首先，績(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)目(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)(biao)是(shi)(shi)績(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)管(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)過(guo)(guo)(guo)(guo)程(cheng)中(zhong)(zhong)需要(yao)(yao)重(zhong)(zhong)視的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)因素，但(dan)(dan)(dan)(dan)是(shi)(shi)，績(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)管(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)又不是(shi)(shi)僅僅來(lai)(lai)(lai)(lai)自(zi)(zi)(zi)于(yu)公(gong)司(si)上(shang)(shang)級(ji)布(bu)置的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)任務(wu)。中(zhong)(zhong)層(ceng)管(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)培(pei)訓因為(wei)(wei)績(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)管(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)本(ben)身(shen)(shen)是(shi)(shi)來(lai)(lai)(lai)(lai)自(zi)(zi)(zi)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作過(guo)(guo)(guo)(guo)程(cheng)中(zhong)(zhong)體(ti)(ti)(ti)現(xian)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)不同(tong)(tong)(tong)(tong)(tong)層(ceng)面的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)人(ren)(ren)性(xing)(xing)需要(yao)(yao)，比(bi)如(ru)，員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)需要(yao)(yao)從目(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)(biao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)實(shi)(shi)現(xian)過(guo)(guo)(guo)(guo)程(cheng)中(zhong)(zhong)獲(huo)取更好(hao)(hao)(hao)(hao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)薪(xin)酬(chou)收入(ru)(ru)，從而(er)提(ti)(ti)(ti)高生活質量，或(huo)者(zhe)(zhe)(zhe)從績(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)目(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)(biao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)順利(li)(li)完(wan)(wan)成(cheng)(cheng)過(guo)(guo)(guo)(guo)程(cheng)中(zhong)(zhong)體(ti)(ti)(ti)現(xian)自(zi)(zi)(zi)身(shen)(shen)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)重(zhong)(zhong)要(yao)(yao)性(xing)(xing)和(he)(he)(he)(he)(he)成(cheng)(cheng)就(jiu)(jiu)感。因此(ci)，績(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)管(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)過(guo)(guo)(guo)(guo)程(cheng)，包括(kuo)對(dui)(dui)(dui)(dui)目(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)(biao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)重(zhong)(zhong)視，反映(ying)出了(le)(le)管(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)者(zhe)(zhe)(zhe)對(dui)(dui)(dui)(dui)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)重(zhong)(zhong)視程(cheng)度和(he)(he)(he)(he)(he)自(zi)(zi)(zi)身(shen)(shen)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)管(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)水平。只(zhi)有(you)(you)將目(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)(biao)看得(de)(de)更重(zhong)(zhong)，更主動(dong)地(di)結合薪(xin)酬(chou)管(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)體(ti)(ti)(ti)系來(lai)(lai)(lai)(lai)強調(diao)(diao)目(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)(biao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)重(zhong)(zhong)要(yao)(yao)性(xing)(xing)，幫助(zhu)(zhu)(zhu)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)更好(hao)(hao)(hao)(hao)地(di)了(le)(le)解(jie)目(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)(biao)，管(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)者(zhe)(zhe)(zhe)才(cai)能做(zuo)好(hao)(hao)(hao)(hao)績(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)管(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)。“那(nei)(nei)么，我(wo)究竟(jing)該怎樣(yang)(yang)來(lai)(lai)(lai)(lai)讓(rang)(rang)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)們(men)(men)(men)認識到(dao)(dao)并(bing)(bing)記(ji)(ji)住績(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)目(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)(biao)同(tong)(tong)(tong)(tong)(tong)他(ta)(ta)(ta)(ta)們(men)(men)(men)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)薪(xin)酬(chou)息息相關？”這(zhe)(zhe)位(wei)經(jing)(jing)理(li)(li)(li)(li)(li)(li)(li)看起來(lai)(lai)(lai)(lai)還是(shi)(shi)云里(li)霧里(li)。我(wo)告訴(su)她，想(xiang)要(yao)(yao)讓(rang)(rang)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)重(zhong)(zhong)視目(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)(biao)，做(zuo)管(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)人(ren)(ren)首先要(yao)(yao)幫助(zhu)(zhu)(zhu)他(ta)(ta)(ta)(ta)們(men)(men)(men)看到(dao)(dao)目(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)(biao)，尤其(qi)(qi)是(shi)(shi)看到(dao)(dao)那(nei)(nei)些(xie)自(zi)(zi)(zi)己(ji)(ji)(ji)忽(hu)視過(guo)(guo)(guo)(guo)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)目(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)(biao)。而(er)這(zhe)(zhe)個(ge)(ge)(ge)過(guo)(guo)(guo)(guo)程(cheng)，稱為(wei)(wei)目(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)(biao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)設(she)定(ding)。因為(wei)(wei)績(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)管(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)本(ben)身(shen)(shen)應(ying)該是(shi)(shi)為(wei)(wei)公(gong)司(si)和(he)(he)(he)(he)(he)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)兩方面同(tong)(tong)(tong)(tong)(tong)時(shi)(shi)服(fu)務(wu)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)，所(suo)(suo)以(yi)，管(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)者(zhe)(zhe)(zhe)應(ying)該在(zai)(zai)(zai)(zai)(zai)明確(que)(que)公(gong)司(si)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)總(zong)(zong)目(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)(biao)和(he)(he)(he)(he)(he)部門(men)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)分(fen)目(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)(biao)以(yi)后(hou)，用正(zheng)確(que)(que)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)方式(shi)和(he)(he)(he)(he)(he)自(zi)(zi)(zi)己(ji)(ji)(ji)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)們(men)(men)(men)一(yi)起理(li)(li)(li)(li)(li)(li)(li)解(jie)、思(si)考(kao)(kao)和(he)(he)(he)(he)(he)分(fen)析公(gong)司(si)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)目(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)(biao)，并(bing)(bing)進(jin)(jin)(jin)而(er)通(tong)過(guo)(guo)(guo)(guo)談話、提(ti)(ti)(ti)問(wen)、討論，把公(gong)司(si)分(fen)解(jie)到(dao)(dao)部門(men)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)目(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)(biao)，再次進(jin)(jin)(jin)行(xing)分(fen)解(jie)，具(ju)(ju)體(ti)(ti)(ti)到(dao)(dao)相應(ying)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)崗位(wei)和(he)(he)(he)(he)(he)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)身(shen)(shen)上(shang)(shang)。其(qi)(qi)實(shi)(shi)，這(zhe)(zhe)種(zhong)分(fen)解(jie)目(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)(biao)也(ye)(ye)叫“關鍵(jian)績(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)指標(biao)(biao)(biao)(biao)(biao)(biao)(biao)(biao)（KPI）”。KPI 可(ke)以(yi)很(hen)好(hao)(hao)(hao)(hao)地(di)幫助(zhu)(zhu)(zhu)管(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)者(zhe)(zhe)(zhe)將部門(men)績(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)目(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)(biao)在(zai)(zai)(zai)(zai)(zai)內(nei)部的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)崗位(wei)和(he)(he)(he)(he)(he)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)之(zhi)間進(jin)(jin)(jin)行(xing)有(you)(you)效(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)分(fen)解(jie)和(he)(he)(he)(he)(he)落實(shi)(shi)。比(bi)如(ru)，正(zheng)如(ru)前(qian)面所(suo)(suo)提(ti)(ti)(ti)到(dao)(dao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)例子那(nei)(nei)樣(yang)(yang)，讓(rang)(rang)下(xia)(xia)(xia)屬部門(men)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)明白自(zi)(zi)(zi)己(ji)(ji)(ji)應(ying)該做(zuo)好(hao)(hao)(hao)(hao)哪些(xie)事情，改進(jin)(jin)(jin)哪些(xie)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作，向哪些(xie)方向努力(li)(li)，之(zhi)后(hou)，他(ta)(ta)(ta)(ta)們(men)(men)(men)才(cai)會(hui)把這(zhe)(zhe)些(xie)要(yao)(yao)求變成(cheng)(cheng)具(ju)(ju)體(ti)(ti)(ti)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作動(dong)力(li)(li)。因此(ci)，每(mei)個(ge)(ge)(ge)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de) K在(zai)(zai)(zai)(zai)(zai)設(she)計(ji)上(shang)(shang)就(jiu)(jiu)應(ying)該科學和(he)(he)(he)(he)(he)全面，它(ta)應(ying)該來(lai)(lai)(lai)(lai)源于(yu)每(mei)個(ge)(ge)(ge)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)自(zi)(zi)(zi)身(shen)(shen)職(zhi)位(wei)所(suo)(suo)應(ying)當(dang)(dang)肩負(fu)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)責任，來(lai)(lai)(lai)(lai)源于(yu)部門(men)努力(li)(li)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)總(zong)(zong)目(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)(biao)和(he)(he)(he)(he)(he)業(ye)務(wu)流程(cheng)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)最(zui)終目(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)(biao)，并(bing)(bing)體(ti)(ti)(ti)現(xian)出員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)職(zhi)位(wei)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)各(ge)自(zi)(zi)(zi)貢(gong)獻。同(tong)(tong)(tong)(tong)(tong)時(shi)(shi)，我(wo)還向她強調(diao)(diao)，KPI 必(bi)須要(yao)(yao)由她和(he)(he)(he)(he)(he)自(zi)(zi)(zi)己(ji)(ji)(ji)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)下(xia)(xia)(xia)屬員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)共(gong)同(tong)(tong)(tong)(tong)(tong)確(que)(que)定(ding)，她不應(ying)該去(qu)指望人(ren)(ren)力(li)(li)資源部門(men)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)領(ling)導(dao)，因為(wei)(wei)對(dui)(dui)(dui)(dui)于(yu)每(mei)個(ge)(ge)(ge)團(tuan)隊(dui)以(yi)及(ji)每(mei)個(ge)(ge)(ge)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)來(lai)(lai)(lai)(lai)說(shuo)，他(ta)(ta)(ta)(ta)們(men)(men)(men)都(dou)是(shi)(shi)具(ju)(ju)體(ti)(ti)(ti)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)績(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)管(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)對(dui)(dui)(dui)(dui)象，而(er)她這(zhe)(zhe)樣(yang)(yang)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)管(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)者(zhe)(zhe)(zhe)，領(ling)導(dao)力(li)(li)培(pei)訓才(cai)是(shi)(shi)幫助(zhu)(zhu)(zhu)團(tuan)隊(dui)和(he)(he)(he)(he)(he)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)設(she)計(ji) KPI 的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)首要(yao)(yao)責任人(ren)(ren)。在(zai)(zai)(zai)(zai)(zai)績(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)目(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)(biao)設(she)定(ding)完(wan)(wan)以(yi)后(hou)，管(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)者(zhe)(zhe)(zhe)還應(ying)該注意，讓(rang)(rang)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)根據已經(jing)(jing)明確(que)(que)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de) KPI 和(he)(he)(he)(he)(he)其(qi)(qi)他(ta)(ta)(ta)(ta)績(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)目(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)(biao)，制定(ding)實(shi)(shi)現(xian)目(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)(biao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)具(ju)(ju)體(ti)(ti)(ti)計(ji)劃，這(zhe)(zhe)一(yi)點相當(dang)(dang)重(zhong)(zhong)要(yao)(yao)，但(dan)(dan)(dan)(dan)往往被管(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)者(zhe)(zhe)(zhe)所(suo)(suo)忽(hu)視。包括(kuo)這(zhe)(zhe)位(wei)酒店(dian)大(da)堂經(jing)(jing)理(li)(li)(li)(li)(li)(li)(li)在(zai)(zai)(zai)(zai)(zai)內(nei)，很(hen)多管(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)者(zhe)(zhe)(zhe)多多少(shao)少(shao)可(ke)以(yi)做(zuo)到(dao)(dao)幫助(zhu)(zhu)(zhu)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)獲(huo)知具(ju)(ju)體(ti)(ti)(ti)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)績(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)目(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)(biao)，但(dan)(dan)(dan)(dan)由于(yu)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作時(shi)(shi)間和(he)(he)(he)(he)(he)精力(li)(li)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)限制，他(ta)(ta)(ta)(ta)們(men)(men)(men)往往接(jie)下(xia)(xia)(xia)來(lai)(lai)(lai)(lai)就(jiu)(jiu)放手讓(rang)(rang)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)自(zi)(zi)(zi)行(xing)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作，毫無(wu)計(ji)劃指導(dao)，結果，員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)在(zai)(zai)(zai)(zai)(zai)錯誤的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)路程(cheng)上(shang)(shang)走(zou)得(de)(de)越來(lai)(lai)(lai)(lai)越遠(yuan)，并(bing)(bing)最(zui)終被自(zi)(zi)(zi)己(ji)(ji)(ji)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)績(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)考(kao)(kao)核結果所(suo)(suo)傷害。是(shi)(shi)不是(shi)(shi)管(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)者(zhe)(zhe)(zhe)幫助(zhu)(zhu)(zhu)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)明確(que)(que)了(le)(le)績(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)目(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)(biao)，就(jiu)(jiu)可(ke)以(yi)稱作完(wan)(wan)成(cheng)(cheng)任務(wu)了(le)(le)呢(ni)？坦白說(shuo)，這(zhe)(zhe)種(zhong)完(wan)(wan)成(cheng)(cheng)即(ji)使(shi)存在(zai)(zai)(zai)(zai)(zai)，也(ye)(ye)是(shi)(shi)相當(dang)(dang)脆(cui)弱的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)。很(hen)多管(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)者(zhe)(zhe)(zhe)之(zhi)所(suo)(suo)以(yi)陷入(ru)(ru)苦惱的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)境地(di)，就(jiu)(jiu)是(shi)(shi)同(tong)(tong)(tong)(tong)(tong)前(qian)面我(wo)說(shuo)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)那(nei)(nei)位(wei)經(jing)(jing)理(li)(li)(li)(li)(li)(li)(li)有(you)(you)同(tong)(tong)(tong)(tong)(tong)樣(yang)(yang)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)尷尬，其(qi)(qi)實(shi)(shi)，這(zhe)(zhe)其(qi)(qi)間的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)問(wen)題(ti)還是(shi)(shi)在(zai)(zai)(zai)(zai)(zai)于(yu)管(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)者(zhe)(zhe)(zhe)沒(mei)有(you)(you)仔細地(di)同(tong)(tong)(tong)(tong)(tong)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)進(jin)(jin)(jin)行(xing)溝通(tong)。同(tong)(tong)(tong)(tong)(tong)很(hen)多人(ren)(ren)想(xiang)象的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)不同(tong)(tong)(tong)(tong)(tong)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)是(shi)(shi)，員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)是(shi)(shi)否(fou)能很(hen)好(hao)(hao)(hao)(hao)完(wan)(wan)成(cheng)(cheng)績(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)目(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)(biao)最(zui)重(zhong)(zhong)要(yao)(yao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)環(huan)節不是(shi)(shi)在(zai)(zai)(zai)(zai)(zai)他(ta)(ta)(ta)(ta)們(men)(men)(men)具(ju)(ju)體(ti)(ti)(ti)開(kai)(kai)展(zhan)(zhan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作之(zhi)前(qian)，而(er)是(shi)(shi)在(zai)(zai)(zai)(zai)(zai)他(ta)(ta)(ta)(ta)們(men)(men)(men)具(ju)(ju)體(ti)(ti)(ti)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作中(zhong)(zhong)。不少(shao)管(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)者(zhe)(zhe)(zhe)事先通(tong)過(guo)(guo)(guo)(guo)開(kai)(kai)會(hui)反復(fu)強調(diao)(diao)各(ge)種(zhong)問(wen)題(ti)和(he)(he)(he)(he)(he)風險，希望員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)能夠防范，但(dan)(dan)(dan)(dan)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)總(zong)(zong)是(shi)(shi)轉身(shen)(shen)即(ji)忘，然(ran)后(hou)在(zai)(zai)(zai)(zai)(zai)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)過(guo)(guo)(guo)(guo)程(cheng)中(zhong)(zhong)出現(xian)問(wen)題(ti)，這(zhe)(zhe)其(qi)(qi)中(zhong)(zhong)不能不說(shuo)沒(mei)有(you)(you)管(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)者(zhe)(zhe)(zhe)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)失誤——你沒(mei)有(you)(you)在(zai)(zai)(zai)(zai)(zai)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作時(shi)(shi)繼續提(ti)(ti)(ti)醒他(ta)(ta)(ta)(ta)們(men)(men)(men)。當(dang)(dang)我(wo)在(zai)(zai)(zai)(zai)(zai)以(yi)前(qian)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)公(gong)司(si)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作時(shi)(shi)，我(wo)總(zong)(zong)是(shi)(shi)在(zai)(zai)(zai)(zai)(zai)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作時(shi)(shi)加(jia)(jia)以(yi)跟進(jin)(jin)(jin)，我(wo)將這(zhe)(zhe)個(ge)(ge)(ge)過(guo)(guo)(guo)(guo)程(cheng)稱為(wei)(wei)績(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)目(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)(biao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)輔導(dao)過(guo)(guo)(guo)(guo)程(cheng)。我(wo)為(wei)(wei)自(zi)(zi)(zi)己(ji)(ji)(ji)安排了(le)(le)以(yi)下(xia)(xia)(xia)這(zhe)(zhe)些(xie)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作內(nei)容以(yi)便幫助(zhu)(zhu)(zhu)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)更加(jia)(jia)明確(que)(que)自(zi)(zi)(zi)己(ji)(ji)(ji)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作目(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)(biao)：監督工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作計(ji)劃的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)進(jin)(jin)(jin)行(xing)，了(le)(le)解(jie)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)進(jin)(jin)(jin)展(zhan)(zhan) ；● 嘗試分(fen)析清楚員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作所(suo)(suo)遇到(dao)(dao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)困難 ；
● 幫(bang)助員工清除(chu)部(bu)分困難 ；
● 同員工共(gong)享知識(shi)和技(ji)能，并提(ti)供必要的(de)支(zhi)持 ；
● 定期將員工的(de)表現進行反饋(kui)。
其(qi)實，我們都知道世(shi)界上目(mu)前(qian)最(zui)(zui)先進(jin)的(de)(de)軍事武器(qi)——導(dao)彈之所以能(neng)夠稱霸沙場，最(zui)(zui)關鍵的(de)(de)原(yuan)因在(zai)于(yu)它運(yun)行(xing)過程(cheng)中(zhong)始終能(neng)自行(xing)調(diao)整，跟(gen)(gen)蹤目(mu)標。管理者也應該(gai)采取多種(zhong)方(fang)式來(lai)跟(gen)(gen)進(jin)員(yuan)工(gong)的(de)(de)工(gong)作(zuo)(zuo)，讓員(yuan)工(gong)不(bu)斷看清楚自己的(de)(de)績效(xiao)目(mu)標，最(zui)(zui)起(qi)碼(ma)，這樣可以減輕(qing)他在(zai)績效(xiao)目(mu)標考核(he)沒有(you)達到(dao)理想狀(zhuang)況以后所受到(dao)的(de)(de)士氣打擊。根據我的(de)(de)實踐和調(diao)查，對于(yu)不(bu)少管理者來(lai)說(shuo)，最(zui)(zui)有(you)效(xiao)的(de)(de)一種(zhong)績效(xiao)輔導(dao)手段就(jiu)是設計出(chu)不(bu)同工(gong)作(zuo)(zuo)崗(gang)位的(de)(de)述(shu)職模(mo)板(ban)(ban)，并要(yao)(yao)(yao)求員(yuan)工(gong)定(ding)期(qi)按照其(qi)格式進(jin)行(xing)簡短(duan)的(de)(de)書面報告，這種(zhong)模(mo)板(ban)(ban)應該(gai)設計得(de)簡便清楚，最(zui)(zui)重要(yao)(yao)(yao)的(de)(de)是體(ti)現出(chu)每個崗(gang)位的(de)(de)目(mu)標責任。這樣，即使不(bu)花更多的(de)(de)時間，執行(xing)力培訓模(mo)板(ban)(ban)本身就(jiu)能(neng)滿(man)足(zu)員(yuan)工(gong)在(zai)績效(xiao)目(mu)標明確方(fang)面的(de)(de)需(xu)要(yao)(yao)(yao)。
在(zai)課程中，我最(zui)(zui)看重(zhong)績(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)輔(fu)(fu)導(dao)的(de)(de)(de)(de)(de)(de)(de)(de)特性(xing)就是(shi)其堅(jian)持性(xing)，對于(yu)很多管(guan)(guan)(guan)(guan)理(li)(li)者(zhe)我強(qiang)調的(de)(de)(de)(de)(de)(de)(de)(de)并(bing)(bing)不(bu)(bu)僅僅是(shi)績(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)輔(fu)(fu)導(dao)的(de)(de)(de)(de)(de)(de)(de)(de)意義，而(er)是(shi)要(yao)貫穿(chuan)績(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)目(mu)(mu)標(biao)(biao)(biao)(biao)管(guan)(guan)(guan)(guan)理(li)(li)的(de)(de)(de)(de)(de)(de)(de)(de)始(shi)終。因(yin)為(wei)(wei)績(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)輔(fu)(fu)導(dao)能(neng)(neng)否見(jian)效(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)意味著(zhu)(zhu)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)是(shi)否能(neng)(neng)理(li)(li)解目(mu)(mu)標(biao)(biao)(biao)(biao)，而(er)只(zhi)有(you)(you)(you)通(tong)(tong)過(guo)(guo)長(chang)效(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)的(de)(de)(de)(de)(de)(de)(de)(de)輔(fu)(fu)導(dao)培養(yang)養(yang)成(cheng)(cheng)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)必要(yao)的(de)(de)(de)(de)(de)(de)(de)(de)習慣(guan)，才能(neng)(neng)讓(rang)他(ta)(ta)們真(zhen)(zhen)正認(ren)識到(dao)(dao)(dao)(dao)掌握目(mu)(mu)標(biao)(biao)(biao)(biao)的(de)(de)(de)(de)(de)(de)(de)(de)重(zhong)要(yao)作(zuo)(zuo)(zuo)(zuo)用。因(yin)此，優秀的(de)(de)(de)(de)(de)(de)(de)(de)管(guan)(guan)(guan)(guan)理(li)(li)者(zhe)必須(xu)是(shi)一(yi)位負責的(de)(de)(de)(de)(de)(de)(de)(de)“教練”，他(ta)(ta)能(neng)(neng)夠(gou)始(shi)終耐心地同員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)進行積(ji)極交流，培養(yang)他(ta)(ta)們對目(mu)(mu)標(biao)(biao)(biao)(biao)長(chang)期的(de)(de)(de)(de)(de)(de)(de)(de)關注。最(zui)(zui)后(hou)，當(dang)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)完成(cheng)(cheng)以后(hou)，績(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)考核(he)即將(jiang)開始(shi)，此時(shi)(shi)，管(guan)(guan)(guan)(guan)理(li)(li)者(zhe)是(shi)否還(huan)有(you)(you)(you)機(ji)會(hui)幫(bang)助員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)再(zai)次(ci)看清楚他(ta)(ta)的(de)(de)(de)(de)(de)(de)(de)(de)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)目(mu)(mu)標(biao)(biao)(biao)(biao)呢？答(da)案是(shi)肯定的(de)(de)(de)(de)(de)(de)(de)(de)。因(yin)為(wei)(wei)一(yi)次(ci)績(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)考核(he)只(zhi)代(dai)表員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)之前的(de)(de)(de)(de)(de)(de)(de)(de)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)而(er)已(yi)，并(bing)(bing)不(bu)(bu)能(neng)(neng)代(dai)表員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)今后(hou)的(de)(de)(de)(de)(de)(de)(de)(de)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)，更不(bu)(bu)能(neng)(neng)滿足(zu)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)的(de)(de)(de)(de)(de)(de)(de)(de)所(suo)有(you)(you)(you)需求(qiu)。因(yin)此，管(guan)(guan)(guan)(guan)理(li)(li)者(zhe)如(ru)果(guo)能(neng)(neng)通(tong)(tong)過(guo)(guo)在(zai)考核(he)過(guo)(guo)程中的(de)(de)(de)(de)(de)(de)(de)(de)溝通(tong)(tong)幫(bang)助員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)進一(yi)步明(ming)確(que)目(mu)(mu)標(biao)(biao)(biao)(biao)，那么在(zai)之后(hou)的(de)(de)(de)(de)(de)(de)(de)(de)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)中，員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)將(jiang)會(hui)貢獻出(chu)自(zi)己(ji)不(bu)(bu)一(yi)樣的(de)(de)(de)(de)(de)(de)(de)(de)勤奮。不(bu)(bu)過(guo)(guo)，考慮到(dao)(dao)(dao)(dao)此時(shi)(shi)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)對考核(he)結果(guo)的(de)(de)(de)(de)(de)(de)(de)(de)看重(zhong)，直(zhi)截了當(dang)地向員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)指(zhi)(zhi)出(chu)他(ta)(ta)關于(yu)績(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)目(mu)(mu)標(biao)(biao)(biao)(biao)的(de)(de)(de)(de)(de)(de)(de)(de)認(ren)識上的(de)(de)(de)(de)(de)(de)(de)(de)缺(que)陷可(ke)能(neng)(neng)并(bing)(bing)不(bu)(bu)妥(tuo)當(dang)。有(you)(you)(you)一(yi)次(ci)，我的(de)(de)(de)(de)(de)(de)(de)(de)某位學員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)告(gao)訴我，他(ta)(ta)在(zai)考核(he)過(guo)(guo)程中告(gao)訴員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)對目(mu)(mu)標(biao)(biao)(biao)(biao)的(de)(de)(de)(de)(de)(de)(de)(de)把握不(bu)(bu)太科學，結果(guo)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)反駁說自(zi)己(ji)并(bing)(bing)不(bu)(bu)是(shi)不(bu)(bu)清楚，而(er)是(shi)因(yin)為(wei)(wei)作(zuo)(zuo)(zuo)(zuo)為(wei)(wei)管(guan)(guan)(guan)(guan)理(li)(li)者(zhe)的(de)(de)(de)(de)(de)(de)(de)(de)他(ta)(ta)并(bing)(bing)沒有(you)(you)(you)強(qiang)調，讓(rang)他(ta)(ta)在(zai)其他(ta)(ta)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)面(mian)前下不(bu)(bu)來(lai)臺(tai)。我告(gao)訴這位學員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)，這是(shi)因(yin)為(wei)(wei)他(ta)(ta)沒有(you)(you)(you)把握好具(ju)體(ti)的(de)(de)(de)(de)(de)(de)(de)(de)時(shi)(shi)間(jian)和(he)(he)環境而(er)造成(cheng)(cheng)的(de)(de)(de)(de)(de)(de)(de)(de)。想(xiang)要(yao)通(tong)(tong)過(guo)(guo)績(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)考核(he)之后(hou)的(de)(de)(de)(de)(de)(de)(de)(de)反饋(kui)幫(bang)助員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)進一(yi)步明(ming)確(que)目(mu)(mu)標(biao)(biao)(biao)(biao)，這個想(xiang)法和(he)(he)動機(ji)是(shi)很好的(de)(de)(de)(de)(de)(de)(de)(de)，但(dan)管(guan)(guan)(guan)(guan)理(li)(li)者(zhe)必須(xu)要(yao)具(ju)備一(yi)定的(de)(de)(de)(de)(de)(de)(de)(de)溝通(tong)(tong)能(neng)(neng)力，首先能(neng)(neng)夠(gou)選(xuan)擇正確(que)的(de)(de)(de)(de)(de)(de)(de)(de)時(shi)(shi)間(jian)和(he)(he)條件(jian)，比如(ru)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)情緒冷靜(jing)、環境安靜(jing)時(shi)(shi)的(de)(de)(de)(de)(de)(de)(de)(de)情況就很好；其次(ci)要(yao)同員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)彼(bi)此之間(jian)建立起充(chong)分的(de)(de)(de)(de)(de)(de)(de)(de)信任，比如(ru)，開門見(jian)山(shan)清楚說明(ming)談(tan)話的(de)(de)(de)(de)(de)(de)(de)(de)目(mu)(mu)的(de)(de)(de)(de)(de)(de)(de)(de)，或者(zhe)鼓勵員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)先提問而(er)自(zi)己(ji)認(ren)真(zhen)(zhen)傾聽(ting)等等 ；接(jie)(jie)著(zhu)(zhu)，應該(gai)用事(shi)實作(zuo)(zuo)(zuo)(zuo)為(wei)(wei)依據，以準(zhun)(zhun)確(que)的(de)(de)(de)(de)(de)(de)(de)(de)用詞和(he)(he)理(li)(li)性(xing)的(de)(de)(de)(de)(de)(de)(de)(de)態(tai)度(du)(du)來(lai)向員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)指(zhi)(zhi)出(chu)他(ta)(ta)的(de)(de)(de)(de)(de)(de)(de)(de)行為(wei)(wei)態(tai)度(du)(du)和(he)(he)績(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)結果(guo)，而(er)不(bu)(bu)要(yao)散發開去，東扯西拉(la)，結果(guo)到(dao)(dao)(dao)(dao)最(zui)(zui)后(hou)反而(er)讓(rang)一(yi)頭霧水的(de)(de)(de)(de)(de)(de)(de)(de)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)離具(ju)體(ti)的(de)(de)(de)(de)(de)(de)(de)(de)目(mu)(mu)標(biao)(biao)(biao)(biao)越(yue)(yue)來(lai)越(yue)(yue)遠(yuan)。最(zui)(zui)后(hou)，管(guan)(guan)(guan)(guan)理(li)(li)者(zhe)還(huan)應該(gai)引導(dao)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)學會(hui)把績(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)目(mu)(mu)標(biao)(biao)(biao)(biao)對準(zhun)(zhun)未來(lai)的(de)(de)(de)(de)(de)(de)(de)(de)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)，這樣才能(neng)(neng)讓(rang)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)用積(ji)極的(de)(de)(de)(de)(de)(de)(de)(de)心態(tai)來(lai)結束績(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)考核(he)。績(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)目(mu)(mu)標(biao)(biao)(biao)(biao)的(de)(de)(de)(de)(de)(de)(de)(de)明(ming)確(que)是(shi)績(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)管(guan)(guan)(guan)(guan)理(li)(li)的(de)(de)(de)(de)(de)(de)(de)(de)重(zhong)要(yao)組成(cheng)(cheng)部分，這也(ye)關系到(dao)(dao)(dao)(dao)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)是(shi)否能(neng)(neng)坦然接(jie)(jie)受對自(zi)己(ji)的(de)(de)(de)(de)(de)(de)(de)(de)薪酬績(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)考核(he)，關系到(dao)(dao)(dao)(dao)他(ta)(ta)們接(jie)(jie)下來(lai)的(de)(de)(de)(de)(de)(de)(de)(de)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)方向和(he)(he)態(tai)度(du)(du)。因(yin)此，我建議每個管(guan)(guan)(guan)(guan)理(li)(li)者(zhe)都能(neng)(neng)夠(gou)站在(zai)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)的(de)(de)(de)(de)(de)(de)(de)(de)角度(du)(du)去自(zi)我觀察(cha)和(he)(he)設想(xiang)，讓(rang)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)順利(li)接(jie)(jie)受目(mu)(mu)標(biao)(biao)(biao)(biao)的(de)(de)(de)(de)(de)(de)(de)(de)指(zhi)(zhi)揮，得(de)到(dao)(dao)(dao)(dao)他(ta)(ta)們想(xiang)要(yao)的(de)(de)(de)(de)(de)(de)(de)(de)一(yi)切。
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